Sophiall Refund Policy

You can request a refund for any of our Subscription programs. Sophiall Socratic Scaling System will, upon request via buildvalue@sophiall.com, issue a refund for any reason, if the request is made within 30 days of the initial purchase. After 30 days no refunds will be issued.

You will be issued a full refund of your purchase within 30 days of approval. You will receive the refund through the same payment method you used to make the purchase. If for any reason, Sophiall Socratic Scaling System is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. (Some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.)

Where Refunds Apply

Our refund offer, within 30 days of initial purchase applies to all our subscriptions.

EU Right of Withdrawal Services

European law principally provides a right of withdrawal on software sales. However, it can be and typically is excluded for digitally provided content once it has been made available to the end user. This is what happens when you make a transaction: The EU statutory right of withdrawal ends the moment the content and services are added to your account.

For any EU consumer:

You have the right to withdraw from any purchase of unused product / service on Sophiall Socratic Scaling System within 14 days without giving any reason.

For any transaction related to digital content, the withdrawal period will end when the content is made available to you with your prior express consent and acknowledgement that you lose your right of withdrawal.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by an unequivocal statement. The easiest way to do so is by informing our customer support through buildvalue@sophiall.com. If you do so, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from an agreement within 30 days of your initial purchase, we shall reimburse you all payments received from you without undue delay and in any event not later than 60 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Any Subscription is automatically cancelled with your notice of refund.

Abuse

Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund

You can request a refund or get other assistance with your purchases at buildvalue@sophiall.com

Revision Date

This Refund Policy was last updated on 10 April 2023 (“Revision Date“). If you were a user before the Revision Date, it replaces the existing Refund Policy.