by George Sotiropoulos | Dec 31, 2025 | Business Value, Customer Experience
Well… this is it.The last day of the year.Thank you — to my clients, partners, friends, colleagues, and everyone who let me into their circle this year.Helping you build a business that gives you the life you want is the whole point of what I do.It’s why we sacrifice...
by George Sotiropoulos | Dec 30, 2025 | Business Value, Customer Experience
Not long ago, Salesforce proudly announced it had slashed roughly 4,000 customer service jobs, handing the workload over to AI bots instead.The message was clear:Why pay humans when machines can do it cheaper?Fast-forward a little… and today….Customers are...
by George Sotiropoulos | Dec 29, 2025 | Business Value, Customer Experience
One of my favourite stories is the Barefoot winery acquisition I shared before. Where the seller closed a deal to sell his wine business that had no trucks, vineyards or any of the assets or trappings of a usual business.Yet he successfully sold.Not at a discount –...
by George Sotiropoulos | Dec 26, 2025 | Business Value
The Christmas story has a dark chapter to it.When Herod saw that he had been tricked by the wise men, he was infuriated, and he sent and killed all the children in and around Bethlehem who were two years old or under, according to the time that he had learned from the...
by George Sotiropoulos | Dec 25, 2025 | Uncategorized
Adeste fideles, laeti triumphantes,Venite, venite in Bethlehem.Natum videte, Regem angelorum:Venite adoremus, venite adoremus,Venite adoremus… Dominum. When I was a kid I memorised this first passage of Adeste Fideles by heart.In Latin.Not because I was in choir, but...
