by George Sotiropoulos | Oct 29, 2026 | Customer Experience, Business Value, Dependency on Owner
Yesterday I left you with a question. Two businesses, same profit, one worth about a third more, and nothing in the accounts to explain it.So where did the money go?The answer usually hides behind a sentence owners say with pride.“I know every one of my customers...
by George Sotiropoulos | Oct 28, 2026 | Dependency on Owner, Business Value
There is a number being subtracted from your business right now.It is not in your accounts.Your accountant has never mentioned it, and your bookkeeper cannot see it, and it appears on no statement you have ever signed.Yet on the day you sell, it is usually the single...
by George Sotiropoulos | Oct 23, 2026 | Dependency on Owner, Business Value, Scaling the Business
Dave took a holiday this summer. At least that was the plan.Two weeks in Greece, phone in the drawer, the family finally getting the version of him they had been asking for.He lasted three days.By the fourth morning he was back in the hotel room, laptop open, walking...
by George Sotiropoulos | Oct 22, 2026 | Business Value, Dependency on Owner, Scaling the Business
Yesterday I told you about Frank, the best employee his own company ever had.And guess what?Frank was not a failure.Until he got trapped, everything he had done was a success. He started and launched a business that fed his family and paid the mortgage.He was...
by George Sotiropoulos | Oct 21, 2026 | Business Value, Dependency on Owner, Scaling the Business
Frank is the best employee his company has ever had.He is first in and last out. He knows every client by name and every number by heart. When something breaks, and something always breaks, he is the one who fixes it, usually before anyone else has even noticed.Last...
by George Sotiropoulos | Oct 14, 2026 | Business Value, Dependency on Owner, Scaling the Business
“I have stepped back, just like you told me,” Mike said.“But you have Ron running everything now,” I replied.“Yes, but it is not all on me anymore.”And there it was.Mike thought he had set himself free, but all he did was hand the...
