by George Sotiropoulos | Jul 25, 2025 | Business Value, Customer Experience
It’s our last weekend in Greece.We went to one of our go-to restaurants from the last 10+ years.“Can I get another half kilo of the rosé? And maybe some watermelon for the kids?”The waiter replied, curtly:“No, we don’t do that anymore. I’ll bring the dessert...
by George Sotiropoulos | Jul 23, 2025 | Customer Experience, Business Value
I told you yesterday about my favorite seafood restaurant in Greece.Well, I went back again — and it confirmed something every business owner needs to tattoo on their forehead:Lifetime value isn’t just a customer stat — it’s how you build freedom, wealth, and...
by George Sotiropoulos | Jul 22, 2025 | Business Value, Customer Experience
It’s my last week in Greece.We returned to my favorite seafood spot — not just for the incredible food, but for something that’s vanished almost everywhere else in the past 12 months:Hospitality.After the meal, they brought out a fresh bowl of fruit. No extra charge....
by George Sotiropoulos | Jul 18, 2025 | Business Value, Scaling the Business
I met Selim three years ago at an owner’s roundtable.He had a team of 18.Gross revenues were around $4 million.The business looked solid from the outside — even admirable.But when I asked, “How’s the cash flow?”He winced.“We’re doing OK… it’s just tight because we’re...
by George Sotiropoulos | Jul 17, 2025 | Business Value
I caught up here in Greece with my client Michaelis this week.He is a brilliant guy. Founder of a SaaS company with solid tech, great support, loyal team.He was laughing, joking, and teasing me for putting ice cubes in the village Rose wine we were sharing.6 months...
