by George Sotiropoulos | Aug 14, 2026 | Business Value, Customer Experience
In my last post I told you about the scowling woman at the restaurant who put a deep flurry of clouds in the experience when we went to sit down.After we sat though I nearly forgot about her as we had excellent food with generous portion sizes and good drinks.The...
by George Sotiropoulos | Aug 12, 2026 | Business Value, Customer Experience
They say things happen in threes.I told you about my Grumps experience by the seaside. Well within 48 hours we stopped in the Gower past Swansea in Wales for a Sunday brunch special. A pricey one to be honest, but one I saw good recommendations on. “Hi, I had a...
by George Sotiropoulos | Aug 10, 2026 | Business Value, Customer Experience
“She’s a bucket of sunshine”My wife Natalie exclaimed after our waitress rolled her eyes when we said we need a minute or two to read the menu after just sitting down.“Right Grumps” the sister in Law Caitlin exclaimed.“Maybe she’s hungover” I helpfully stated.She...
by George Sotiropoulos | Jul 22, 2026 | Business Value, Customer Experience
“That’s a palace?” my daughters exclaimed.Their eyes were declaring what their mouths were too polite to say. That’s complete ***t.So they weren’t impressed with the palace where the oldest deciphered language tablets in Europe, Linear B,...
by George Sotiropoulos | May 5, 2026 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Over the weekend one of my email subscribers asked if he could get in on the Pioneer deal because he didn’t have time to sign up before the deadline.I said no.He’d seen the offer. He’d been reminded about it for several weeks. But that window is now...
by George Sotiropoulos | May 4, 2026 | Business Value, Customer Experience
She nailed it.So I agreed to having Mitch Martina Cleaning Company come to our house for a deep cleaning of the apartment even though they came in more expensive than the competition.Why did I agree to pay top?Because of what France, the person I was talking to,...
