by George Sotiropoulos | Nov 5, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
It’s election day in the United States and I’m thinking about the reason behind Sophiall.Why?Because another election was the main event of my first days in Dubai.That’s when I moved here for a new job – the Tuesday in 2008 when Obama was elected.And I can still...
by George Sotiropoulos | Nov 1, 2024 | Customer Experience, Business Value
Here is a paper with which, if I cannot whip Bobby Lee, I will be willing to go home” General George B. McClellanOne of my favourite lessons from the US Civil War happened when the US general George McClellan got lucky and somehow got hold of his opponent,...
by George Sotiropoulos | Oct 29, 2024 | Business Value, Customer Experience
I just finished our live Profit and Dine coffee session here in Dubai.After just 60 minutes our participants had some practical real takeaways they could take back to their business this afternoon.Namely, the clarity to know where they should be spending their money...
by George Sotiropoulos | Oct 25, 2024 | Scaling the Business, Business Value, Customer Experience
My friend Jane called me from her latest travel destination.She was exploring opportunities in the Greek property market for summer home rentals and to find a place for herself.She was also taking the opportunity to speak with some contacts in the shipping business...
by George Sotiropoulos | Oct 23, 2024 | Business Value, Customer Experience, Scaling the Business
Think about your best customer.What is it like doing business with them? Ever make your day when they call or visit?Now think about your worst.What do you feel when they are calling you… once again?What would you give to attract more customers like your best and avoid...
by George Sotiropoulos | Oct 18, 2024 | Business Value, Customer Experience, Scaling the Business
“I didn’t even end up using the stupid logo..”So summed up Jonathan during our discovery call.“We spent hours and it cost me tens of thousands in fees, not directly mind you… but all the time I wasted between swirls, stripes, and circles kept me from...