by George Sotiropoulos | Jul 2, 2025 | Business Value, Customer Experience
Yesterday, I talked about the growing obsession with AI “customer service.”And let’s be honest — most of these agents are too dumb to be helpful and too stubborn to get out of the way.You don’t want to talk with them.You want to talk past them.Preferably with a...
by George Sotiropoulos | Jul 1, 2025 | Customer Experience, Business Value
AI is all the rage right now.And don’t get me wrong — I use it all the time.It helps me edit these emails and posts because, frankly, I’m not some grammar genius.And AI Agents? Amazing.You can set up entire workflows, handle daily ops, and skip the whole HR drama.But...
by George Sotiropoulos | Jun 30, 2025 | Business Value
This past Friday I held another of my curated happy hour sessions.Twelve People.No Bros or Wannabes…No Fake it Until you make it …No sales pitches.No posturing.No homework.Just sharp minds around a table — the kind of group that creates leverage most people spend...
by George Sotiropoulos | Jun 26, 2025 | Business Value, Customer Experience
Rebecca couldn’t sit still.She was fidgeting across from me at morning coffee, clearly rattled.“She called me again last night.. ‘we need you to produce as I’m putting the whole company and my family’s future on the line with you..’“I’ve told her a million times she...
by George Sotiropoulos | Jun 25, 2025 | Business Value, Dependency on Owner
“What job brought you to move to New Mexico?”“No Job. We wanted to find a home and move here.”“What do you do?”“I own a business — in Texas.”Ron, a fellow member in Brian Kurtz’s Titans Accelerator Mastermind was telling me this story last night.And the...
