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Happy New Year. Today was a brilliant sunny day in Wales … warm enough to take a nice walk while still needing to bundle up
Well… this is it. The last day of the year. Thank you — to my clients, partners, friends, colleagues, and everyone who let me into
Not long ago, Salesforce proudly announced it had slashed roughly 4,000 customer service jobs, handing the workload over to AI bots instead. The message was
One of my favourite stories is the Barefoot winery acquisition I shared before. Where the seller closed a deal to sell his wine business that
The Christmas story has a dark chapter to it. When Herod saw that he had been tricked by the wise men, he was infuriated, and
Adeste fideles, laeti triumphantes, Venite, venite in Bethlehem. Natum videte, Regem angelorum: Venite adoremus, venite adoremus, Venite adoremus… Dominum. When I was a kid
One more sleep shouted my girls as they tear apart the last box on their advent calendars. One more sleep until Christmas Watching their joy
We woke up early our first day in London. “Let’s go show the kids the Christmas Decorations in Harrod’s windows.” I proposed. They would love
This week you would have noticed a pattern. Many businesses don’t fail just because of competition, the economy or the markets. They failed long before
“Winterwonderland!? Get ready to get ripped off” Admission – Cha Ching Unlimited Ride Pass for kids – Cha Ching Meals – Cha Ching Rides for
One by one the University of Chicago MBAs lined up to meet the older man who accompanied the young female Goldman FX trader who was
“Growing sales killed my business.” It was sad.. resigned.. And his voice has been in my head since the event.. John had followed the
Friday night was one of those perfect Dubai evenings. Good wine at happy hour. Then a short walk to a neighbouring restaurant where alcohol wasn’t
This week had one theme: Owners sabotaging themselves — not from stupidity, but from the illusions that sound smart. Let’s review the carnage… MONDAY —
Yesterday I shared the story of Jason Weaver — the young Simba voice actor who chose $100,000 plus lifetime royalties over a $2 million upfront
“Poor man wanna be rich… rich man wanna be king…and a king ain’t satisfied until rules everything”-Bruce Springsteen “Badlands” Bruce wasn’t talking about business owners.
Last month, A Business owner “Sam” pulled me aside to tell me about his ex-employee – a brilliant operations manager — Sarah — who walked
“But always will our whole nation remember the character of the onslaught against us. No matter how long it may take us to overcome
This week I had one theme: Business owners who fail because of the beliefs that run their business. Four stories. Four different owners. Four ways
He was looking to sell his business and wanted to get the best price. His high-priced consultant told him… “It needs to be bigger.. now”
“You know you need to fire her.. right?” “But she’s nearly half my revenue…” “True and she’s killing you and your business by a thousand
I’m back at the outdoor café on a perfect 25°C morning — the same place the PigeonWaffe dive-bombed me last week. This time I made
If you could go back in time, what would you tell your 18-year-old self? Most people say things like: “Don’t be so stupid.” “Grow up.”
This week was about one thing: How otherwise smart business owners slowly — and often proudly — destroy the very thing they spent years building.
“Sarah Connor?” (Insert heavy Arnold Austrian accent.) “Yes…” That moment in The Terminator when you realise this machine will do anything — absolutely anything —
I told you about my trip to Greece Every restaurant in Greece used to end your meal with a complimentary fruit platter. Fresh watermelon. Perfect
November in Dubai is when we finally “spread our wings” and sit outside again after six months of being slow-roasted alive. So there I was,
$20 for a litre of orange juice. At my daughter’s 6th birthday party venue. “Do we at least get an open bar?” I asked my
Four business owners. Four different industries. Four ways to fumble the gold already in their hands. This week wasn’t about motivation. It was about mirrors.
My friend runs music festivals — 50,000 people per day. Sounds massive, right? Except after paying venues, artists, vendors, security, insurance… he’s left holding crumbs.
At the gym, I used to see a guy who was obsessed with one thing—getting bigger arms.
Every day, he went straight to the curl station, lifting faster and harder, convinced this was the secret.
But no matter how much effort he put in, nothing changed.
Then one day, he disappeared.
I see business owners make the exact same mistake.
And it’s costing them time, money, and real growth.
And something else.. which I’ll touch on over the next few days..
Every business owner carries a weight. Some wear it like a badge of honor, convinced it’s just part of the grind. Others don’t even realize it’s holding them back. But there comes a moment when you have to ask—am I actually moving forward, or just pushing the same rock uphill over and over again?
I met someone recently trapped in this cycle. His story might sound familiar.
Most business owners focus on growth, but very few think about this one thing—until it’s too late.
And to it bluntly: This one thing is 100% guaranteed that it will happen to you. The only question is how and on whose terms.
There’s one mistake business owners make that sabotages their ability to sell—a mistake that can cost them millions.
It’s 100% within their control, yet most don’t even realize they’re making it.
And somehow, a dead parrot explains exactly why.
Sounds ridiculous? Maybe. But if you plan to sell your business one day, you’ll want to hear this story first.
A struggling new business couldn’t attract customers, even with rock-bottom prices.
Then they did something that felt completely counterintuitive—something that most business owners are too afraid to try.
The result?
They went from desperate for clients to having more demand than they could handle, landing big-name customers and opening doors to new markets and collaborations.
What changed?
It wasn’t luck. It was a simple shift that transformed everything.
Most business owners can’t step away for a week without everything falling apart.
So why was one entrepreneur able to drop everything, fly across the world, and stay an extra few days—without a single crisis call?
It wasn’t luck. It wasn’t a silver spoon.
It was a business built to work for him—not the other way around.
Want the same freedom?
What’s the most dangerous number in business?
It’s not your revenue. Not your profit margin. Not your customer count.
But almost every business owner relies on it—without realizing the massive risk it creates.
It’s the number that can sink your company overnight, turn a thriving business into a desperate one, and leave you scrambling for survival.
Most people don’t see the danger… until it’s too late.
What can death teach us about a superior customer experience.. alot.. if handled with the professionalism I witnessed when I buried my own father..