by George Sotiropoulos | Feb 21, 2025 | Business Value, Customer Experience, Scaling the Business
“We have a saying in Russia… How do you make a cow produce more milk while consuming less grain? You feed it less and milk it more often. That’s McKinsey in a nutshell.”That’s how a dinner conversation started at a Cybersecurity Mastermind last year.One of...
by George Sotiropoulos | Feb 20, 2025 | Business Value, Scaling the Business
A while back, I shared the story of how we launched an FX business by throwing a huge beach party—and even invited one of our biggest competitors.Some people thought we were crazy for not making it a closed event. They couldn’t understand why we’d bring clients and a...
by George Sotiropoulos | Feb 19, 2025 | Business Value, Customer Experience
Driving in my city can be an adventure.Speed cameras are waiting to fine you the second you go 20 km over the limit, so you stay within the range.Then, out of nowhere, a Nissan Patrol barrels up behind you—tailgating, flashing its lights, pushing you to speed up or...
by George Sotiropoulos | Feb 18, 2025 | Business Value, Scaling the Business
I was in Brian Kurtz’s Titans Accelerator Mastermind a few months back when someone shared this quote:Gall’s Law“A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works...
by George Sotiropoulos | Feb 17, 2025 | Business Value, Dependency on Owner, Scaling the Business
In Monty Python and the Holy Grail, there’s a scene where the Black Knight gets both arms chopped off but still insists he’s fine.“Just a flesh wound,” he says, standing there armless.Ridiculous, right? But I see business owners doing the same...
by George Sotiropoulos | Feb 13, 2025 | Business Value, Customer Experience
Last night, we finally tackled the “Maid’s Room.”It had become a dumping ground—floor to ceiling with random stuff. The biggest item? A beautiful queen-size bed, still in protective packing when we disassembled and put into storage from three years ago.Come hell or...
