by George Sotiropoulos | Jul 2, 2025 | Business Value, Customer Experience
Yesterday, I talked about the growing obsession with AI “customer service.”And let’s be honest — most of these agents are too dumb to be helpful and too stubborn to get out of the way.You don’t want to talk with them.You want to talk past them.Preferably with a...
by George Sotiropoulos | Jul 1, 2025 | Customer Experience, Business Value
AI is all the rage right now.And don’t get me wrong — I use it all the time.It helps me edit these emails and posts because, frankly, I’m not some grammar genius.And AI Agents? Amazing.You can set up entire workflows, handle daily ops, and skip the whole HR drama.But...
by George Sotiropoulos | Jun 26, 2025 | Business Value, Customer Experience
Rebecca couldn’t sit still.She was fidgeting across from me at morning coffee, clearly rattled.“She called me again last night.. ‘we need you to produce as I’m putting the whole company and my family’s future on the line with you..’“I’ve told her a million times she...
by George Sotiropoulos | May 7, 2025 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Many business owners pride themselves on being “their own boss.” It’s a matter of pride to know you went on your own and have been paving a way for yourself – hopefully to a land of milk, honey and opportunity. So our freedom and independence are very important. But...
by George Sotiropoulos | Apr 25, 2025 | Business Value, Customer Experience
Woke up the other morning to a pool of water in the kitchen.We’d already called our maintenance company the day before—They “fixed” the drain pipe. Until …. They didn’t. The real problem?A leak in the kitchen sink pipe.So at 7:30 AM, I grabbed another guy...
by George Sotiropoulos | Feb 24, 2025 | Customer Experience, Business Value
We buried my father this past weekend.When we went to visit the funereal director a couple of days before to pay her a deposit she refused.“I don’t do business that way… you pay me after the experience…”She was confident in delivering that service.Her own form of No...
