Woke up the other morning to a pool of water in the kitchen.
We’d already called our maintenance company the day before—They “fixed” the drain pipe. Until …. They didn’t. The real problem?
A leak in the kitchen sink pipe.
So at 7:30 AM, I grabbed another guy from the same company. He found the issue, shut off the water, took photos, and told the office what was needed. I called to confirm it would be fixed by 3:00 PM.
I called to reconfirm an hour before.
At 3:40, the guy shows up. Late. Carrying a wrench. No parts. No clue what he was supposed to do.
“I’ll be back in 10 minutes…”
An hour later, I call the company. “Yeah… we don’t have the part. We’ll fix it tomorrow.”
Tomorrow?
I’ve got a sink full of dishes, hungry kids, and a full workday behind me.
So I fire them on the spot.
At 4:30, I call a plumber the building security recommends. By 7:00, his guy arrives. By 7:30, the leak is fixed—and the owner himself shows up to check the work.
Guess who gets my business now?
The one-legged greyhound holding a wrench and chasing a rabbit on a string…?
Or
The guy who showed up, fixed the problem, and followed through—
And just like that…
Three years of loyalty—flushed.
Stupidity + Incompetence = Bad Customer Experience Bad Experience = Lost Repeat Business Lost Repeat Business = Declining Revenue + No Referrals Declining Business = Unsellable Asset
And an unsellable asset = no exit, no wealth, no future.
So let me ask you:
How much of your business today is built on loyal, repeat customers?
If the answer is “not enough”—you know where to start.
Take 60 seconds to find out if your business is actually worth anything without you:
Because sometimes it’s as simple as this:
Don’t send an underpaid clown with a wrench when the job needs a pro.
P.S. I’m not the “systems guy,” “process guy,” or “finance guy.” I’m the “build real equity in your business” guy—so you can start living your best life now and exit on your own terms later.
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