Yesterday, I talked about the growing obsession with AI “customer service.”
And let’s be honest — most of these agents are too dumb to be helpful and too stubborn to get out of the way.
You don’t want to talk with them.
You want to talk past them.
Preferably with a baseball bat.
Not politically correct — but 100% true.
So here’s the question:
Is replacing people with bots actually saving your business money?
Or is it secretly killing your profit and slashing your company’s value?
Let’s look at Alex.
He spends $7,000 on ads and lands 10 qualified calls.
9 don’t convert.
But the 10th? Signs up for a $3,500/month service.
If they stick around 12 months — Alex just turned $7K into $42K.
But what if they bail after 30 or 60 days because support was a mess?
Now let’s raise the stakes.
Alex has two options for client support:
- Option A: A $3K/month real person who keeps clients for 12–18 months.
- Option B: A $5K AI implementation system that confuses, delays, and drives people out the door in less than 60 days.
Which one’s better?
If you’re serious about building a business that lasts, that’s a math problem you better be ready to solve.
Let me know what you think — and tomorrow, I’ll hit another critical angle most business owners miss.
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P.S. I’m not the “systems guy,” “process guy,” or “finance guy.”
I’m the “build a valuable business” guy—so you can regain the freedom to start living your best life now and exit on your own terms later.
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