by George Sotiropoulos | Oct 14, 2026 | Business Value, Dependency on Owner, Scaling the Business
“I have stepped back, just like you told me,” Mike said.“But you have Ron running everything now,” I replied.“Yes, but it is not all on me anymore.”And there it was.Mike thought he had set himself free, but all he did was hand the...
by George Sotiropoulos | Oct 13, 2026 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
It is my birthday today.Not a particularly grand milestone. I am into my 56th year, or if you prefer, my 2,912th Tuesday on this planet.And yes, I have watched the waistline creep out and the nights out grow rare.But nobody warns you about the best part of getting...
by George Sotiropoulos | Oct 12, 2026 | Business Value, Dependency on Owner, Scaling the Business
I met Danny at an event over the weekend.After being introduced and finding out what I do, he pulls me aside with a big grin.“George, is now a good time to sell? We nearly doubled our sales this year. I reckon I could cash out and walk away.”He then told...
by George Sotiropoulos | Oct 9, 2026 | Business Value, Customer Experience
So the premium company wrote back, and their reply told me everything about how they see the world.Their position was simple. Here is our service brochure, here is the list of what we did, now pay the invoice. We delivered what we promised, so settle up.And on the...
by George Sotiropoulos | Oct 8, 2026 | Business Value, Customer Experience
Yesterday I left you with my AC dead, a CH04 error flashing, and a premium company booked to put it right.What I left out was that I had to wait a full day for them. There was a cheaper outfit I had used before, who could have come that same afternoon, but I had...
