by George Sotiropoulos | Sep 2, 2026 | Business Value, Dependency on Owner
So what is it you want to see?My client was asking me earnestly.I had just come with a dozen requests and he was beside himself.Was I jerking his chain? Being difficult?“I’m a lamb,” I replied.“A happy go lucky lamb chewing on grass and being...
by George Sotiropoulos | Sep 1, 2026 | Business Value, Dependency on Owner, Scaling the Business
“I’d have got rid of Dean four years ago. I just can’t.”Rob runs an industrial packaging distribution company. Six million in revenue, thirty-one staff, decent margins, the sort of business a trade buyer would look at twice.Dean has been his...
by George Sotiropoulos | Aug 14, 2026 | Business Value, Customer Experience
In my last post I told you about the scowling woman at the restaurant who put a deep flurry of clouds in the experience when we went to sit down.After we sat though I nearly forgot about her as we had excellent food with generous portion sizes and good drinks.The...
by George Sotiropoulos | Aug 12, 2026 | Business Value, Customer Experience
They say things happen in threes.I told you about my Grumps experience by the seaside. Well within 48 hours we stopped in the Gower past Swansea in Wales for a Sunday brunch special. A pricey one to be honest, but one I saw good recommendations on. “Hi, I had a...
by George Sotiropoulos | Aug 10, 2026 | Business Value, Customer Experience
“She’s a bucket of sunshine”My wife Natalie exclaimed after our waitress rolled her eyes when we said we need a minute or two to read the menu after just sitting down.“Right Grumps” the sister in Law Caitlin exclaimed.“Maybe she’s hungover” I helpfully stated.She...
