by George Sotiropoulos | May 5, 2026 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Over the weekend one of my email subscribers asked if he could get in on the Pioneer deal because he didn’t have time to sign up before the deadline.I said no.He’d seen the offer. He’d been reminded about it for several weeks. But that window is now...
by George Sotiropoulos | May 4, 2026 | Business Value, Customer Experience
She nailed it.So I agreed to having Mitch Martina Cleaning Company come to our house for a deep cleaning of the apartment even though they came in more expensive than the competition.Why did I agree to pay top?Because of what France, the person I was talking to,...
by George Sotiropoulos | Apr 29, 2026 | Business Value, Customer Experience
The other day I took my youngest to a new café while we waited for her sister to finish school.When we sat down the waiter pointed us to a QR code to access the menu but then thought better about it and decided to to hand us a tablet instead with the menu and...
by George Sotiropoulos | Apr 29, 2026 | Business Value
Monday’s business growth cohort call for Fall in Love with Your Business Again went somewhere I didn’t plan. What was supposed to be a walkthrough of one tool turned into a live working session where we tore apart real businesses and rebuilt how the owners...
