by George Sotiropoulos | Aug 27, 2025 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
“What if the real secret to retention isn’t about adding more, but promising less? Less noise. Less friction. Less “stuff.” – Robert SkrobI love those emails that make me interrupt my morning and read from end to end.Robert’s this morning was one of...
by George Sotiropoulos | Aug 26, 2025 | Business Value, Customer Experience
Today is the first day at school.After drop-off, I walked to one of my favourite coffee spots — tucked inside a residential mall where you’d expect it to be buzzing with remote workers and parents taking a breather.But the place was dead.Like funeral-home quiet.What...
by George Sotiropoulos | Aug 25, 2025 | Business Value, Customer Experience
“Zoomers generally don’t want to hear what I have to say. They mostly have to hit bottom before being receptive to my stuff. So they don’t need me to write a book.They need to go broke buying everyone else’s books, courses, horse shyt first.They...
by George Sotiropoulos | Aug 22, 2025 | Dependency on Owner, Business Value, Scaling the Business
This morning was another stand-off.My 4-year-old stood frozen in front of her wardrobe, paralyzed by the life-or-death decision of… which dress to wear.Tears. Screams. Existential crisis.And all before 8 a.m.It only ended when I gave her two options and a deadline....
by George Sotiropoulos | Aug 21, 2025 | Dependency on Owner, Business Value, Scaling the Business
Michael Buffer’s voice rang in my head this morning as I squared off with my two daughters — both refusing to get dressed.Socks? A battle.Shoes? A siege.Even eating the breakfast they like? Full-blown rebellion.We finally got them sorted, and just as I started to...
