by George Sotiropoulos | Jan 6, 2026 | Business Value
We all remember Carrie Fisher at Princess Leia… but she was also the jilted girlfriend in the Blue Brothers.She has caught up with Jake (played by John Belushi) who jilted her at the altar and now has him face down in a tunnel while holding an M16.Jake gets out of it...
by George Sotiropoulos | Jan 5, 2026 | Business Value, Dependency on Owner
Beat … Beat…. Beat… “Another One Bites the Dust”The music would blastThe lights would flashAnd he came out.Heaving curls… set after set…Big bicepsChicken LegsSkinny Leg Arm Curl Dude was in the house… or should I say the gym.His curls were a blur.So fast you could...
by George Sotiropoulos | Jan 2, 2026 | Business Value, Customer Experience
Tomorrow we fly back to Dubai.It has been enjoyable being back in London and WalesRevisiting places I used to live and work and also spending time with my wife’s family and letting the girls enjoy traditional Christmas experiences (minus the snow).I’ve also taken this...
by George Sotiropoulos | Jan 1, 2026 | Business Value
Happy New Year.Today was a brilliant sunny day in Wales … warm enough to take a nice walk while still needing to bundle up against the wind.Breathing the cool fresh air and feeling the winter sun allowed me a moment to pause and reflect on what has passed and on what...
by George Sotiropoulos | Dec 31, 2025 | Business Value, Customer Experience
Well… this is it.The last day of the year.Thank you — to my clients, partners, friends, colleagues, and everyone who let me into their circle this year.Helping you build a business that gives you the life you want is the whole point of what I do.It’s why we sacrifice...
by George Sotiropoulos | Dec 30, 2025 | Business Value, Customer Experience
Not long ago, Salesforce proudly announced it had slashed roughly 4,000 customer service jobs, handing the workload over to AI bots instead.The message was clear:Why pay humans when machines can do it cheaper?Fast-forward a little… and today….Customers are...
by George Sotiropoulos | Dec 29, 2025 | Business Value, Customer Experience
One of my favourite stories is the Barefoot winery acquisition I shared before. Where the seller closed a deal to sell his wine business that had no trucks, vineyards or any of the assets or trappings of a usual business.Yet he successfully sold.Not at a discount –...
by George Sotiropoulos | Dec 26, 2025 | Business Value
The Christmas story has a dark chapter to it.When Herod saw that he had been tricked by the wise men, he was infuriated, and he sent and killed all the children in and around Bethlehem who were two years old or under, according to the time that he had learned from the...
by George Sotiropoulos | Dec 25, 2025 | Uncategorized
Adeste fideles, laeti triumphantes,Venite, venite in Bethlehem.Natum videte, Regem angelorum:Venite adoremus, venite adoremus,Venite adoremus… Dominum. When I was a kid I memorised this first passage of Adeste Fideles by heart.In Latin.Not because I was in choir, but...
by George Sotiropoulos | Dec 24, 2025 | Business Value, Customer Experience
One more sleep shouted my girls as they tear apart the last box on their advent calendars.One more sleep until ChristmasWatching their joy and anticipation makes me remember mine when I was their age.But Christmas had more substance and meat to it when I grew up as we...
