High Margins No Cash

by George Sotiropoulos | Mar 20, 2023 | Business Value, Customer Experience, Scaling the Business

I developed a new worksheet for a client and we were testing it so that I could also place it in my Socratic Framework.We looked at three of his main services, put in the pricing, the labor hours to do the solutions, the labor total costs, and he came up with healthy...

That’s Insane

by George Sotiropoulos | Mar 17, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business

I think I actually saw smoke coming out of my ex- boss ears.A potential client was pending. 24 hours promises became 96 hour promises… than few days…. And soon a few weeks.When we chased up why the delay our compliance person always said.. well it’s because of X and Y...

Is Your Highway For Growth Paved Or Potholed

by George Sotiropoulos | Mar 16, 2023 | Business Value, Scaling the Business

I grew up in the Chicago area where the roads are so bad, you’d think my hometown was transported directly from the moon. We’re talking potholes, inside of potholes.. bad fillings, cracks, you name it.So of course it really hits you when you are driving. You fail to...

“I Don’t Want to Sell..”

by George Sotiropoulos | Mar 15, 2023 | Business Value

“..But it’s sure as **** feels great when people want to buy….”Do people line up and beg you to buy your business?How would it feel if they did?To my friend, he knew he had arrived. That all the hard work and years of sacrifice his father made to start the business,...

Customer Experience Q&A: Part 2- Answers

by George Sotiropoulos | Mar 9, 2023 | Business Value, Customer Experience, Scaling the Business

Below are objections in part 1 and the replies.“We can’t afford to invest in customer experience”: You really can’t afford not to invest. In fact this should be your highest priority, especially if you are struggling due to customer churn or facing...

Customer Experience Q&A: Part 1 – Objections

by George Sotiropoulos | Mar 8, 2023 | Business Value, Customer Experience, Scaling the Business

I often advise business owners to invest in their customer experience to increase referrals and repeat purchases, making their revenues more predictable and increasing the value of the business.Although many agree philosophically, several have some of the following...