by George Sotiropoulos | Jul 31, 2024 | Business Value, Customer Experience
Today is my 10th wedding anniversary which was held in Greece.Someone from my work at the time was staying in the same resort as us with his family and I invited them to the wedding.In fact, I was very keen for him to come and to have a great time.You see at the time...
by George Sotiropoulos | Jul 29, 2024 | Business Value, Customer Experience
“Dad be patient.”So admonished by 4 year old to me while we waited for someone to take our order.Normally after 10 minutes I would be fidgety..Now we are on 45 minutes and counting..But my daughter’s admonishment wasn’t needed..Because at this moment we were...
by George Sotiropoulos | Jul 23, 2024 | Business Value, Customer Experience, Scaling the Business
I’m overseas and I’ve had the amazing experience of getting to try to get through the customer service at my merchant accounts bank. In a nutshell I have sent several emails detailing instructions on how they can reach me while I am overseas.It includes the novel idea...
by George Sotiropoulos | Jul 22, 2024 | Business Value, Customer Experience
Our day-to-day experiences can teach us much about our businesses when we step back and observe the lessons from them.For example there is a beach club in Greece the family has consistently gone for years.Nice atmosphere.Sandy beach with shallow sea so safe for...
by George Sotiropoulos | Jul 19, 2024 | Business Value, Customer Experience, Scaling the Business
Ever heard the saying that you rise up as far as the 5 people you spend the majority of your time?It’s why we don’t want our children hanging out with complete losers.But in our business we might end up doing the same thing without realising it.That...
by George Sotiropoulos | Jul 18, 2024 | Business Value, Customer Experience
Mr. N was persistent.3 times he wrote me over the last 10 days..“Greetings George, > >> > Let’s consider an online meeting to talk about ways to increase customer flow for Sophiall to grow the customer base.> >> > Should I forward a calendar...
