by George Sotiropoulos | Aug 2, 2024 | Business Value, Customer Experience, Scaling the Business
When David came to me, he was feeling very frustrated.The business he and his wife had started with a bang had recently hit hard times due to Covid and other factors. Revenues had declined, and they were struggling with an expansion into a new market to try to stop...
by George Sotiropoulos | Aug 1, 2024 | Business Value, Customer Experience
One of my first clients (and who helped inspire my business) is the owner of a hair salon who was looking to sell the business in 3 years and do something else.So we started working together.When we started his business had previously peaked and was trending downwards...
by George Sotiropoulos | Jul 31, 2024 | Business Value, Customer Experience
Today is my 10th wedding anniversary which was held in Greece.Someone from my work at the time was staying in the same resort as us with his family and I invited them to the wedding.In fact, I was very keen for him to come and to have a great time.You see at the time...
by George Sotiropoulos | Jul 29, 2024 | Business Value, Customer Experience
“Dad be patient.”So admonished by 4 year old to me while we waited for someone to take our order.Normally after 10 minutes I would be fidgety..Now we are on 45 minutes and counting..But my daughter’s admonishment wasn’t needed..Because at this moment we were...
by George Sotiropoulos | Jul 23, 2024 | Business Value, Customer Experience, Scaling the Business
I’m overseas and I’ve had the amazing experience of getting to try to get through the customer service at my merchant accounts bank. In a nutshell I have sent several emails detailing instructions on how they can reach me while I am overseas.It includes the novel idea...
by George Sotiropoulos | Jul 22, 2024 | Business Value, Customer Experience
Our day-to-day experiences can teach us much about our businesses when we step back and observe the lessons from them.For example there is a beach club in Greece the family has consistently gone for years.Nice atmosphere.Sandy beach with shallow sea so safe for...
