by George Sotiropoulos | Jan 13, 2026 | Business Value, Customer Experience
After several weeks away, we came home to the wonderful surprise of our Samsung washing machine being dead.Mid-cycle the beeping begins — and this beep is worse than the seatbelt warning.Door locked.Clothes soaking.Water trapped.Mini flood on the kitchen floor once I...
by George Sotiropoulos | Jan 12, 2026 | Customer Experience, Business Value
4th quarter.Bears down by 18.“Can I call them the Greedies?” my daughter Sophia asked about the Green Bay Packers.“Sure,” I said.I wasn’t about to derail a 6-year-old mid-football with a lecture on sportsmanship. The game started at 5am Dubai time.I turned it on at...
by George Sotiropoulos | Jan 2, 2026 | Business Value, Customer Experience
Tomorrow we fly back to Dubai.It has been enjoyable being back in London and WalesRevisiting places I used to live and work and also spending time with my wife’s family and letting the girls enjoy traditional Christmas experiences (minus the snow).I’ve also taken this...
by George Sotiropoulos | Dec 31, 2025 | Business Value, Customer Experience
Well… this is it.The last day of the year.Thank you — to my clients, partners, friends, colleagues, and everyone who let me into their circle this year.Helping you build a business that gives you the life you want is the whole point of what I do.It’s why we sacrifice...
by George Sotiropoulos | Dec 30, 2025 | Business Value, Customer Experience
Not long ago, Salesforce proudly announced it had slashed roughly 4,000 customer service jobs, handing the workload over to AI bots instead.The message was clear:Why pay humans when machines can do it cheaper?Fast-forward a little… and today….Customers are...
by George Sotiropoulos | Dec 29, 2025 | Business Value, Customer Experience
One of my favourite stories is the Barefoot winery acquisition I shared before. Where the seller closed a deal to sell his wine business that had no trucks, vineyards or any of the assets or trappings of a usual business.Yet he successfully sold.Not at a discount –...
