by George Sotiropoulos | Oct 10, 2024 | Business Value, Customer Experience
We had one of our Bx meetings today.When we went to settle the bill, the café had decided to change the terms of what we had agreed because they felt it was not in their interest.It wasn’t a difference in much money but the bad taste in my mouth was still the...
by George Sotiropoulos | Oct 9, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
My nearly 5 year old daughter Sophia told me she had a bump on her head because one of the boys pushed her.I just wanted to give her the lesson I learned when I was a child when it came to bullies.Punch them.Put them on the floor and embarrass them… any they leave you...
by George Sotiropoulos | Sep 30, 2024 | Business Value, Customer Experience
Hi,I’m about to tell you something most business owners will never figure out.There’s one overlooked asset hiding in your business right now—an asset that could 5x your profits if you knew how to tap into it.No, it’s not a fancy new product, or a magical sales...
by George Sotiropoulos | Sep 20, 2024 | Customer Experience
I had to do my first “Visa Run” in years yesterday.Here you are required to have a residency visas that you receive from owning your own business, being an employee, or being sponsored by your family.My daughters’ visas had just expired and so we were told they had to...
by George Sotiropoulos | Aug 30, 2024 | Business Value, Customer Experience, Scaling the Business
This week we have been talking about Caroline and her PIA (Pain in the A**) customer Susan and how Caroline finally had enough and fired Susan – even though Susan was her #1 client.Many business owners would recoil at Caroline’s action.No way they could just fire...
by George Sotiropoulos | Aug 29, 2024 | Customer Experience, Business Value, Dependency on Owner, Scaling the Business
“Where did you go.. we have a meeting!”Caroline shook her head as Susan’s message came across her phone on the lift downstairs.When the lift stopped Caroline pressed the button to return to Susan’s floor.Susan scowled as Caroline walked into her office but before...
