by George Sotiropoulos | Jun 10, 2024 | Customer Experience, Business Value
I saw an article today about the struggles at Starbucks and the fall in their sales in the USA in addition to other markets.The reason had more to do than just current political events and conflicts.People were pissed off at Starbucks raising their prices on some of...
by George Sotiropoulos | Jun 7, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
“To compete in Dubai, you have to radically differentiate…”Mazen Kannan, Founder House of PopsI was part of a meeting on Wednesday with the Hellenic Business Council where we met Mazen Kannan, founder of healthy popsicle and icecream business House of Pops which is...
by George Sotiropoulos | Jun 6, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Hi George, just read your article and boy, does this message resonate once you become a business owner. Even after all the years of experience garnered in one’s field of expertise, you still get asked for discounts or the “I know someone who can do it cheaper”....
by George Sotiropoulos | Jun 5, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
It was painful to watchPatrick, our 30+ year old Irish friend was interested in a woman in our mutual circle of friends.And it was more obvious than the fiery ginger mullet he wore.But years of parochial school and a decade + being with the wrong woman had stunted his...
by George Sotiropoulos | Jun 4, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
“You know.. for that price I can hire three managers in South Africa…”I let the moment pass in silence before I answered.“So why haven’t you…?”The silence returned.. but he had no answer.And he knew his clumsy attempt to get me to desperately cut my prices was going...
by George Sotiropoulos | Jun 3, 2024 | Scaling the Business, Business Value, Customer Experience, Dependency on Owner
“On a scale of 1 to 100 where would you rate your top 3 services in terms of their differentiation with 1 being a commodity like selling sand in the desert to 100 where you have a unicorn that flies and shoots a rainbow out of its …”So I asked the participants in one...
