by George Sotiropoulos | Jan 13, 2026 | Business Value, Customer Experience
After several weeks away, we came home to the wonderful surprise of our Samsung washing machine being dead.Mid-cycle the beeping begins — and this beep is worse than the seatbelt warning.Door locked.Clothes soaking.Water trapped.Mini flood on the kitchen floor once I...
by George Sotiropoulos | Jan 12, 2026 | Customer Experience, Business Value
4th quarter.Bears down by 18.“Can I call them the Greedies?” my daughter Sophia asked about the Green Bay Packers.“Sure,” I said.I wasn’t about to derail a 6-year-old mid-football with a lecture on sportsmanship. The game started at 5am Dubai time.I turned it on at...
by George Sotiropoulos | Jan 9, 2026 | Business Value, Dependency on Owner, Scaling the Business
This week had a theme about owners breaking their own businesses …Slowly, unintentionally, and with the best of intentions.Monday we met Skinny-Leg Arm Curl Guy at the gym.All arms. No legs. No base. No future.A perfect picture of what happens when owners obsess over...
by George Sotiropoulos | Jan 8, 2026 | Business Value, Scaling the Business
Over the holidays I caught up with some reading including Dan Kennedy.He talked about Good Enough. How to not waste time and money trying to transform something good enough into absolute perfection.He spoke about a sales team and I could swear he was talking about an...
by George Sotiropoulos | Jan 7, 2026 | Business Value, Scaling the Business
35 years ago right before Christmas I was in Berlin.Table after Table were set up with memorabilia you could buy from the Old East German Regime including military uniforms.I ended up buying a border guard offer heavy coat.The coat was amazingly warm (one of the best...
