by George Sotiropoulos | Mar 15, 2023 | Business Value
“..But it’s sure as **** feels great when people want to buy….”Do people line up and beg you to buy your business?How would it feel if they did?To my friend, he knew he had arrived. That all the hard work and years of sacrifice his father made to start the business,...
by George Sotiropoulos | Mar 14, 2023 | Dependency on Owner
As many of you know, managing employees is a challenge, especially as your business grows. How do you maintain good communication, productivity, and collaboration within the team?A handful of simple to use solutions can help you manage your employees with greater...
by George Sotiropoulos | Mar 10, 2023 | Customer Experience, Scaling the Business
You may have already seen this question thousands of time. On a Scale of 0 to 10, would you recommend your friends or family to us at XXXXXXX.This question is the one customer survey question that can strongly predict if your customers will buy from you again, or...
by George Sotiropoulos | Mar 9, 2023 | Business Value, Customer Experience, Scaling the Business
Below are objections in part 1 and the replies.“We can’t afford to invest in customer experience”: You really can’t afford not to invest. In fact this should be your highest priority, especially if you are struggling due to customer churn or facing...
by George Sotiropoulos | Mar 8, 2023 | Business Value, Customer Experience, Scaling the Business
I often advise business owners to invest in their customer experience to increase referrals and repeat purchases, making their revenues more predictable and increasing the value of the business.Although many agree philosophically, several have some of the following...
