by George Sotiropoulos | Mar 7, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
“The purpose of Business is to create customers who create customers…”Every day we hear a lot of nonsense from companies who preach but do not practice – especially when it comes to providing a good customer experience.We know the horror stories (Hello credit card...
by George Sotiropoulos | Mar 6, 2023 | Customer Experience
John was feeling hopeless. He had started a business with his best friend, believing that their dreams of success could come true. But now those hopes were gone; his partner had abandoned him, leaving John alone to deal with the harsh reality of an empty bank account...
by George Sotiropoulos | Mar 3, 2023 | Business Value
As a business owner, you know that expanding your operations can be a lot of work. You may feel like you’d have to add more hours or resources to move the needle on your growth. But that’s not necessarily true! There are ways to scale and grow your...
by George Sotiropoulos | Mar 2, 2023 | Business Value, Scaling the Business
Ron Holt was in for a surprise when he attended the 2003 Las Vegas franchise conference. He had started his business, Two Maids & a Mop, with big ambitions and dreams of franchising it across the country.What he hadn’t expected was the chat he had with Subway...
by George Sotiropoulos | Feb 28, 2023 | Business Value
This past weekend, my wife got to “enjoy” her first troll attack on a subject which she is an expert.You see, my wife has over 20 years of experience as a teacher and senior leader in the British Curriculum.One of her specialities was in phonics, through which she...
