by George Sotiropoulos | Jan 5, 2026 | Business Value, Dependency on Owner
Beat … Beat…. Beat… “Another One Bites the Dust”The music would blastThe lights would flashAnd he came out.Heaving curls… set after set…Big bicepsChicken LegsSkinny Leg Arm Curl Dude was in the house… or should I say the gym.His curls were a blur.So fast you could...
by George Sotiropoulos | Jan 2, 2026 | Business Value, Customer Experience
Tomorrow we fly back to Dubai.It has been enjoyable being back in London and WalesRevisiting places I used to live and work and also spending time with my wife’s family and letting the girls enjoy traditional Christmas experiences (minus the snow).I’ve also taken this...
by George Sotiropoulos | Jan 1, 2026 | Business Value
Happy New Year.Today was a brilliant sunny day in Wales … warm enough to take a nice walk while still needing to bundle up against the wind.Breathing the cool fresh air and feeling the winter sun allowed me a moment to pause and reflect on what has passed and on what...
by George Sotiropoulos | Dec 31, 2025 | Business Value, Customer Experience
Well… this is it.The last day of the year.Thank you — to my clients, partners, friends, colleagues, and everyone who let me into their circle this year.Helping you build a business that gives you the life you want is the whole point of what I do.It’s why we sacrifice...
by George Sotiropoulos | Dec 30, 2025 | Business Value, Customer Experience
Not long ago, Salesforce proudly announced it had slashed roughly 4,000 customer service jobs, handing the workload over to AI bots instead.The message was clear:Why pay humans when machines can do it cheaper?Fast-forward a little… and today….Customers are...
