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Happy New Year. Today was a brilliant sunny day in Wales … warm enough to take a nice walk while still needing to bundle up
Well… this is it. The last day of the year. Thank you — to my clients, partners, friends, colleagues, and everyone who let me into
Not long ago, Salesforce proudly announced it had slashed roughly 4,000 customer service jobs, handing the workload over to AI bots instead. The message was
One of my favourite stories is the Barefoot winery acquisition I shared before. Where the seller closed a deal to sell his wine business that
The Christmas story has a dark chapter to it. When Herod saw that he had been tricked by the wise men, he was infuriated, and
Adeste fideles, laeti triumphantes, Venite, venite in Bethlehem. Natum videte, Regem angelorum: Venite adoremus, venite adoremus, Venite adoremus… Dominum. When I was a kid
One more sleep shouted my girls as they tear apart the last box on their advent calendars. One more sleep until Christmas Watching their joy
We woke up early our first day in London. “Let’s go show the kids the Christmas Decorations in Harrod’s windows.” I proposed. They would love
This week you would have noticed a pattern. Many businesses don’t fail just because of competition, the economy or the markets. They failed long before
“Winterwonderland!? Get ready to get ripped off” Admission – Cha Ching Unlimited Ride Pass for kids – Cha Ching Meals – Cha Ching Rides for
One by one the University of Chicago MBAs lined up to meet the older man who accompanied the young female Goldman FX trader who was
“Growing sales killed my business.” It was sad.. resigned.. And his voice has been in my head since the event.. John had followed the
Friday night was one of those perfect Dubai evenings. Good wine at happy hour. Then a short walk to a neighbouring restaurant where alcohol wasn’t
This week had one theme: Owners sabotaging themselves — not from stupidity, but from the illusions that sound smart. Let’s review the carnage… MONDAY —
Yesterday I shared the story of Jason Weaver — the young Simba voice actor who chose $100,000 plus lifetime royalties over a $2 million upfront
“Poor man wanna be rich… rich man wanna be king…and a king ain’t satisfied until rules everything”-Bruce Springsteen “Badlands” Bruce wasn’t talking about business owners.
Last month, A Business owner “Sam” pulled me aside to tell me about his ex-employee – a brilliant operations manager — Sarah — who walked
“But always will our whole nation remember the character of the onslaught against us. No matter how long it may take us to overcome
This week I had one theme: Business owners who fail because of the beliefs that run their business. Four stories. Four different owners. Four ways
He was looking to sell his business and wanted to get the best price. His high-priced consultant told him… “It needs to be bigger.. now”
“You know you need to fire her.. right?” “But she’s nearly half my revenue…” “True and she’s killing you and your business by a thousand
I’m back at the outdoor café on a perfect 25°C morning — the same place the PigeonWaffe dive-bombed me last week. This time I made
If you could go back in time, what would you tell your 18-year-old self? Most people say things like: “Don’t be so stupid.” “Grow up.”
This week was about one thing: How otherwise smart business owners slowly — and often proudly — destroy the very thing they spent years building.
“Sarah Connor?” (Insert heavy Arnold Austrian accent.) “Yes…” That moment in The Terminator when you realise this machine will do anything — absolutely anything —
I told you about my trip to Greece Every restaurant in Greece used to end your meal with a complimentary fruit platter. Fresh watermelon. Perfect
November in Dubai is when we finally “spread our wings” and sit outside again after six months of being slow-roasted alive. So there I was,
$20 for a litre of orange juice. At my daughter’s 6th birthday party venue. “Do we at least get an open bar?” I asked my
Four business owners. Four different industries. Four ways to fumble the gold already in their hands. This week wasn’t about motivation. It was about mirrors.
My friend runs music festivals — 50,000 people per day. Sounds massive, right? Except after paying venues, artists, vendors, security, insurance… he’s left holding crumbs.
I got to experience first-hand the ridiculous pitch a café owner made when it came time to sell her business and I wished to see her current financials.
Now her answer wasn’t so out of the ordinary. Often business owners have the incorrect conception of what makes their business attractive to someone else.
The stakes are too high to find yourself in this same no-mans land so we have released a new course in the Owners’ Portal. Read on to find out more.
Imagine holding your competitor’s playbook and doing… nothing. That’s exactly what happened when General McClellan sat on Lee’s battle plans, letting a chance for victory slip through his fingers.
Today, business leaders hold the same power with Customer Lifetime Value (CLV).
Will you leverage CLV to conquer your market—or watch rivals overtake you? Don’t be the next McClellan.
Halloween is here, but for many business owners, it’s not all treats. I recently caught up with a friend whose business thrives, even while he enjoys an extended stay in Greece.
But did you know that 7 out of 10 profitable businesses are set up for a nasty trick? Years of hard work, sacrifices, and late nights… only to find their ‘reward’ nearly worthless when it’s time to cash out.
Will your business give you a treat—or a trick
In business, being just “a half step too late” can make or break major opportunities. The Chicago NFL game showcased how missing that split-second focus cost the team dearly.
I recently had a client who missed a lucrative deal over a preventable oversight.
The lesson? Don’t let everyday distractions cloud critical decisions and make you end up being a step too short or a second too slow.
Just wrapped up our Profit and Dine session in Dubai, and one participant is already implementing insights to 5x profits and double the value of his business. All from focusing on one powerful metric.
Imagine knowing exactly where to invest to get your most valuable customers and drive profits higher than ever before. Are you tracking it yet?
Incredible moment in yesterday’s NFL game! With just 2 seconds left, the Commanders’ Jayden Daniels launched a Hail Mary—Chicago tipped it, but it still found Noah Brown’s hands for the game-winning touchdown. Pure elation for Washington, heartbreak for Chicago.
But here’s what’s even more surprising… many business owners are relying on a Hail Mary when it comes to capturing the full value of what they’ve built. Are you one of them?
Read on to find out.
Ever felt trapped by the daily grind, unable to step back without fearing things might fall apart? Jane who owned a logistics company did too—until she leveraged data and a key metric to uncover her most profitable customer segments and empower her team. Now she’s free to explore business opportunities worldwide while her company thrives. Discover on Tuesday the 29th of October the key metric and data-driven approach that transformed her business, boosted its profits and freed her time.
Learn the one metric that tells you where to spend your marketing and advertising to attract your best customers and get rid of those that end up wasting your time and money.