by George Sotiropoulos | Jul 23, 2024 | Business Value, Customer Experience, Scaling the Business
I’m overseas and I’ve had the amazing experience of getting to try to get through the customer service at my merchant accounts bank. In a nutshell I have sent several emails detailing instructions on how they can reach me while I am overseas.It includes the novel idea...
by George Sotiropoulos | Jul 22, 2024 | Business Value, Customer Experience
Our day-to-day experiences can teach us much about our businesses when we step back and observe the lessons from them.For example there is a beach club in Greece the family has consistently gone for years.Nice atmosphere.Sandy beach with shallow sea so safe for...
by George Sotiropoulos | Jul 19, 2024 | Business Value, Customer Experience, Scaling the Business
Ever heard the saying that you rise up as far as the 5 people you spend the majority of your time?It’s why we don’t want our children hanging out with complete losers.But in our business we might end up doing the same thing without realising it.That...
by George Sotiropoulos | Jul 18, 2024 | Business Value, Customer Experience
Mr. N was persistent.3 times he wrote me over the last 10 days..“Greetings George, > >> > Let’s consider an online meeting to talk about ways to increase customer flow for Sophiall to grow the customer base.> >> > Should I forward a calendar...
by George Sotiropoulos | Jul 17, 2024 | Business Value, Customer Experience, Scaling the Business
I had this question come to me the other day.“Hi George, thanks for the workshop (it was the profit and dine differentiation one). It was really informative but what can I ask my customers to find out better what makes me stand out?”ThanksTony E.Hi Tony,Start by...
by George Sotiropoulos | Jul 16, 2024 | Business Value
“I do not understand what I do. For what I want to do I do not do, but what I hate I do”Romans 7:15This verse has been resonating in my head after a couple of health kicks in the A**for me.First, a persistent cough that has actually caused an important meeting to be...
by George Sotiropoulos | Jul 15, 2024 | Customer Experience, Business Value
When I opened the phone first thing Sunday morning the headline screamed at me:“Trump is Safe After Assasination Attempt at Political Rally”Suddenly awake I clicked on to read what happened and something struck me.Trump insisting with the Secret Service that he be...
by George Sotiropoulos | Jul 4, 2024 | Business Value
“Why do you look at the speck of sawdust in your brother’s eye and pay no attention to the log in your own eye? How can you say to your brother, ‘Let me take the speck out of your eye,’ when all the time there is a log in your own eye? You hypocrite, first take the...
by George Sotiropoulos | Jul 3, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
My friend was distraught.Her 92 year old father who was suffering from Alzheimers had been hospitalised after neighbours were complaining of his yelling and shouting.He was upset that his 90 year old paralyzed wife was having a torrid affair with the local baker from...
by George Sotiropoulos | Jul 2, 2024 | Business Value, Customer Experience
Ever seen a place that you know was designed from the ground up to create an amazing experience for its customers?Ever seen a school designed that way?I witnessed it first hand taking a tour of the new school where my wife will work and my two daughters will attend...
