by George Sotiropoulos | Aug 1, 2024 | Business Value, Customer Experience
One of my first clients (and who helped inspire my business) is the owner of a hair salon who was looking to sell the business in 3 years and do something else.So we started working together.When we started his business had previously peaked and was trending downwards...
by George Sotiropoulos | Jul 31, 2024 | Business Value, Customer Experience
Today is my 10th wedding anniversary which was held in Greece.Someone from my work at the time was staying in the same resort as us with his family and I invited them to the wedding.In fact, I was very keen for him to come and to have a great time.You see at the time...
by George Sotiropoulos | Jul 29, 2024 | Business Value, Customer Experience
“Dad be patient.”So admonished by 4 year old to me while we waited for someone to take our order.Normally after 10 minutes I would be fidgety..Now we are on 45 minutes and counting..But my daughter’s admonishment wasn’t needed..Because at this moment we were...
by George Sotiropoulos | Jul 23, 2024 | Business Value, Customer Experience, Scaling the Business
I’m overseas and I’ve had the amazing experience of getting to try to get through the customer service at my merchant accounts bank. In a nutshell I have sent several emails detailing instructions on how they can reach me while I am overseas.It includes the novel idea...
by George Sotiropoulos | Jul 22, 2024 | Business Value, Customer Experience
Our day-to-day experiences can teach us much about our businesses when we step back and observe the lessons from them.For example there is a beach club in Greece the family has consistently gone for years.Nice atmosphere.Sandy beach with shallow sea so safe for...
by George Sotiropoulos | Jul 19, 2024 | Business Value, Customer Experience, Scaling the Business
Ever heard the saying that you rise up as far as the 5 people you spend the majority of your time?It’s why we don’t want our children hanging out with complete losers.But in our business we might end up doing the same thing without realising it.That...
by George Sotiropoulos | Jul 18, 2024 | Business Value, Customer Experience
Mr. N was persistent.3 times he wrote me over the last 10 days..“Greetings George, > >> > Let’s consider an online meeting to talk about ways to increase customer flow for Sophiall to grow the customer base.> >> > Should I forward a calendar...
by George Sotiropoulos | Jul 17, 2024 | Business Value, Customer Experience, Scaling the Business
I had this question come to me the other day.“Hi George, thanks for the workshop (it was the profit and dine differentiation one). It was really informative but what can I ask my customers to find out better what makes me stand out?”ThanksTony E.Hi Tony,Start by...
by George Sotiropoulos | Jul 16, 2024 | Business Value
“I do not understand what I do. For what I want to do I do not do, but what I hate I do”Romans 7:15This verse has been resonating in my head after a couple of health kicks in the A**for me.First, a persistent cough that has actually caused an important meeting to be...
by George Sotiropoulos | Jul 15, 2024 | Customer Experience, Business Value
When I opened the phone first thing Sunday morning the headline screamed at me:“Trump is Safe After Assasination Attempt at Political Rally”Suddenly awake I clicked on to read what happened and something struck me.Trump insisting with the Secret Service that he be...
