by George Sotiropoulos | Jan 12, 2026 | Customer Experience, Business Value
4th quarter.Bears down by 18.“Can I call them the Greedies?” my daughter Sophia asked about the Green Bay Packers.“Sure,” I said.I wasn’t about to derail a 6-year-old mid-football with a lecture on sportsmanship. The game started at 5am Dubai time.I turned it on at...
by George Sotiropoulos | Jan 2, 2026 | Business Value, Customer Experience
Tomorrow we fly back to Dubai.It has been enjoyable being back in London and WalesRevisiting places I used to live and work and also spending time with my wife’s family and letting the girls enjoy traditional Christmas experiences (minus the snow).I’ve also taken this...
by George Sotiropoulos | Dec 31, 2025 | Business Value, Customer Experience
Well… this is it.The last day of the year.Thank you — to my clients, partners, friends, colleagues, and everyone who let me into their circle this year.Helping you build a business that gives you the life you want is the whole point of what I do.It’s why we sacrifice...
by George Sotiropoulos | Dec 30, 2025 | Business Value, Customer Experience
Not long ago, Salesforce proudly announced it had slashed roughly 4,000 customer service jobs, handing the workload over to AI bots instead.The message was clear:Why pay humans when machines can do it cheaper?Fast-forward a little… and today….Customers are...
by George Sotiropoulos | Dec 29, 2025 | Business Value, Customer Experience
One of my favourite stories is the Barefoot winery acquisition I shared before. Where the seller closed a deal to sell his wine business that had no trucks, vineyards or any of the assets or trappings of a usual business.Yet he successfully sold.Not at a discount –...
by George Sotiropoulos | Dec 24, 2025 | Business Value, Customer Experience
One more sleep shouted my girls as they tear apart the last box on their advent calendars.One more sleep until ChristmasWatching their joy and anticipation makes me remember mine when I was their age.But Christmas had more substance and meat to it when I grew up as we...
