by George Sotiropoulos | Apr 20, 2026 | Business Value, Customer Experience
Before heading to Ras Al Khaimah (RAK) with the family for a couple of days I had to stay home for the LG technicians to come and replace an AC fan motor on my outdoor unit.My AC maintenance company Pro Clean AC had already done their job and been paid in full. They...
by George Sotiropoulos | Apr 14, 2026 | Business Value, Customer Experience
There’s a documentary called Jiro Dreams of Sushi about a man named Jiro Ono who runs a ten-seat sushi restaurant in a Tokyo subway station.No appetisers. No desserts. No drinks menu worth mentioning.No private dining room. No second location. No franchise. No...
by George Sotiropoulos | Apr 6, 2026 | Customer Experience, Business Value
We had a car cleaner in our building. Good guy. Reliable. Been around for about a year.He always collected payment in advance which was fine because we trusted him. During holidays when most of us were travelling and the cars sat untouched, we still paid him the full...
by George Sotiropoulos | Apr 2, 2026 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Ran the first live cohort call this past Monday for Fall in Love with Your Business Again.It was supposed to be a structured group session. It turned into a focused deep dive that went places I didn’t expect. No slides. No formal presentation. Just a real...
by George Sotiropoulos | Mar 27, 2026 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
This week we hit the four keys to not only growing your business but keeping the stress and the day to day grind off your back.Sarah undercharged. Compressed her margins. Won every bid but couldn’t afford to hire, invest, or take a day off. Her close rate was a...
by George Sotiropoulos | Mar 9, 2026 | Business Value, Customer Experience, Dependency on Owner
If you’re reading this from Dubai, Abu Dhabi or anywhere in the region right now then you already know…The last couple of weeks have been anything but normal.People I know are trying to get back while others are trying to get their families out. Friday I had...
