by George Sotiropoulos | Mar 17, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
I think I actually saw smoke coming out of my ex- boss ears.A potential client was pending. 24 hours promises became 96 hour promises… than few days…. And soon a few weeks.When we chased up why the delay our compliance person always said.. well it’s because of X and Y...
by George Sotiropoulos | Mar 14, 2023 | Dependency on Owner
As many of you know, managing employees is a challenge, especially as your business grows. How do you maintain good communication, productivity, and collaboration within the team?A handful of simple to use solutions can help you manage your employees with greater...
by George Sotiropoulos | Mar 7, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
“The purpose of Business is to create customers who create customers…”Every day we hear a lot of nonsense from companies who preach but do not practice – especially when it comes to providing a good customer experience.We know the horror stories (Hello credit card...
by George Sotiropoulos | Feb 24, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Ever see a child in a totally chaotic environment with no rules or discipline?You’d think they’d love it.Clown around. Throw Things. Paint the cat…In fact, it’s often the opposite.They become scared and insecure.Anxious and bratty.Why?Because they have nothing to...
by George Sotiropoulos | Feb 20, 2023 | Business Value, Dependency on Owner, Scaling the Business
Hi ,Have you ever felt like you’re stuck in a rut with your business? Are you feeling invisible and looking for ways to stand out from your competitors? If so, understanding your customer’s needs and how your solutions solve them is key. It’s what we spoke about most...
by George Sotiropoulos | Jan 28, 2023 | Business Value, Dependency on Owner
And lost.. but learned a lifetime lesson.When I was in high school in the suburbs of Chicago in the 1980s, I had a wrestling match that taught me some timeless truths.Confidence, Courage, and AppearancesWhen I stepped on the mat that day, I was missing the first two...
