by George Sotiropoulos | Oct 12, 2026 | Business Value, Dependency on Owner, Scaling the Business
I met Danny at an event over the weekend.After being introduced and finding out what I do, he pulls me aside with a big grin.“George, is now a good time to sell? We nearly doubled our sales this year. I reckon I could cash out and walk away.”He then told...
by George Sotiropoulos | Oct 9, 2026 | Business Value, Customer Experience
So the premium company wrote back, and their reply told me everything about how they see the world.Their position was simple. Here is our service brochure, here is the list of what we did, now pay the invoice. We delivered what we promised, so settle up.And on the...
by George Sotiropoulos | Oct 8, 2026 | Business Value, Customer Experience
Yesterday I left you with my AC dead, a CH04 error flashing, and a premium company booked to put it right.What I left out was that I had to wait a full day for them. There was a cheaper outfit I had used before, who could have come that same afternoon, but I had...
by George Sotiropoulos | Oct 7, 2026 | Customer Experience, Business Value
You have heard me talk a lot about cheapskates, discount zombies, and clients who just want to rip you off or get you working for free.Only last week I told you about the dentist who wanted months of an M&A specialist’s work to sell his company, all for a...
by George Sotiropoulos | Oct 5, 2026 | Business Value
Sam was a star. The iceman, the closer. He shut deals faster than anyone, and closed 20% more than the rest of the team. Management loved him. He got the bonuses, the praise, and the pick of the leads.There was just one problem. Nobody could see what those wins were...
