by George Sotiropoulos | Aug 14, 2025 | Business Value, Customer Experience
Apparently, firing toxic clients is still controversialA couple of my long term readers even unsubscribed.If you recall it was about the client who thought that since they engaged me that I was now on their payroll and beck and call 24/7 .. 365 days a week.Naturally...
by George Sotiropoulos | Aug 8, 2025 | Business Value
The first call came in at 8:10 PM.I didn’t answer.Two minutes later… a voice message.Five minutes after that, a WhatsApp.“Need to speak now. URGENT.”I let it sit.The next morning, I woke up to five more missed calls. All between 10 PM and midnight.When I finally...
by George Sotiropoulos | Aug 7, 2025 | Business Value, Scaling the Business
Adrian called me in a panicDanny his CEO had just resigned out of the blueNo real explanation but had cleared out his office and stormed home.I tried to call Danny to find out what the hell was going on.No response and no reply to my inquiries.Adrian called for an...
by George Sotiropoulos | Aug 6, 2025 | Customer Experience, Business Value, Scaling the Business
Marc was brought in as a new CEO after a decades long stint elsewhere as CFO.He was sharp, tough, and came with a mandate: “Get margins up fast.”So he did what many CFOs do.Started cutting.Ad spend.Team bonuses.Customer experience costs.New product...
by George Sotiropoulos | Aug 5, 2025 | Business Value, Customer Experience, Scaling the Business
Ben Franklin said, “A penny saved is a penny earned.”But if he saw how some business owners run their books…He might’ve added: “…and a dollar saved the wrong way is two fifty down the drain.”Let me explain.Kareem owns a digital consulting agency. Lean team, good...
