by George Sotiropoulos | Sep 2, 2024 | Business Value, Dependency on Owner
Hi,As a heads up, this was an emotional post to write and it is slightly longer than usual, but please take into account its lesson..This past Thursday night Johnny Gaudreau, a professional hockey star in the NHL and his brother Matthew, also a professional player...
by George Sotiropoulos | Aug 30, 2024 | Business Value, Customer Experience, Scaling the Business
This week we have been talking about Caroline and her PIA (Pain in the A**) customer Susan and how Caroline finally had enough and fired Susan – even though Susan was her #1 client.Many business owners would recoil at Caroline’s action.No way they could just fire...
by George Sotiropoulos | Aug 29, 2024 | Customer Experience, Business Value, Dependency on Owner, Scaling the Business
“Where did you go.. we have a meeting!”Caroline shook her head as Susan’s message came across her phone on the lift downstairs.When the lift stopped Caroline pressed the button to return to Susan’s floor.Susan scowled as Caroline walked into her office but before...
by George Sotiropoulos | Aug 28, 2024 | Customer Experience, Business Value, Dependency on Owner, Scaling the Business
Caroline was pacing in the conference room … and beside herself.Her customer Sarah who demanded this meeting last night at 10 pm on short notice hadn’t arrived yet.Caroline had to frantically than make arrangements for dropping off her children at school because she...
by George Sotiropoulos | Aug 27, 2024 | Business Value, Dependency on Owner
Hi,Ever try to sell at the same time as everyone else?It’s not a ticket to financial freedomIt’s usually an express ticket to death and bankruptcy by a thousand cuts …Not to mention the stress and anxiety thrown in for “fun”.And yet, that is the market many older...
