by George Sotiropoulos | Oct 16, 2026 | Business Value, Customer Experience, Scaling the Business
Jack’s saviour arrived four weeks before his cash ran out.It came as an email, accepting his proposal. Good terms, and a lifeline.Overnight, his business went from life support to profit.So Jack delivered, and he delivered brilliantly. His saviour wanted more....
by George Sotiropoulos | Oct 15, 2026 | Customer Experience, Business Value
I knew better. But it was so convenient.Years ago I ran a different company, and I had a client who made up 75% of my revenue.The deal was month to month, but there was a bigger prize dangled in front of me. They were setting up a new business, and I was going to run...
by George Sotiropoulos | Oct 14, 2026 | Business Value, Dependency on Owner, Scaling the Business
“I have stepped back, just like you told me,” Mike said.“But you have Ron running everything now,” I replied.“Yes, but it is not all on me anymore.”And there it was.Mike thought he had set himself free, but all he did was hand the...
by George Sotiropoulos | Oct 13, 2026 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
It is my birthday today.Not a particularly grand milestone. I am into my 56th year, or if you prefer, my 2,912th Tuesday on this planet.And yes, I have watched the waistline creep out and the nights out grow rare.But nobody warns you about the best part of getting...
by George Sotiropoulos | Oct 12, 2026 | Business Value, Dependency on Owner, Scaling the Business
I met Danny at an event over the weekend.After being introduced and finding out what I do, he pulls me aside with a big grin.“George, is now a good time to sell? We nearly doubled our sales this year. I reckon I could cash out and walk away.”He then told...
by George Sotiropoulos | Oct 9, 2026 | Business Value, Customer Experience
So the premium company wrote back, and their reply told me everything about how they see the world.Their position was simple. Here is our service brochure, here is the list of what we did, now pay the invoice. We delivered what we promised, so settle up.And on the...
by George Sotiropoulos | Oct 8, 2026 | Business Value, Customer Experience
Yesterday I left you with my AC dead, a CH04 error flashing, and a premium company booked to put it right.What I left out was that I had to wait a full day for them. There was a cheaper outfit I had used before, who could have come that same afternoon, but I had...
by George Sotiropoulos | Oct 7, 2026 | Customer Experience, Business Value
You have heard me talk a lot about cheapskates, discount zombies, and clients who just want to rip you off or get you working for free.Only last week I told you about the dentist who wanted months of an M&A specialist’s work to sell his company, all for a...
by George Sotiropoulos | Oct 5, 2026 | Business Value
Sam was a star. The iceman, the closer. He shut deals faster than anyone, and closed 20% more than the rest of the team. Management loved him. He got the bonuses, the praise, and the pick of the leads.There was just one problem. Nobody could see what those wins were...
by George Sotiropoulos | Oct 2, 2026 | Business Value, Dependency on Owner
In Dubai, working for free is almost a rite of passage for business owners. It has happened to me more than once, and never because I offered.There was always a big payoff dangled just ahead, close enough to believe in, like a greyhound chasing the mechanical rabbit...
