by George Sotiropoulos | Aug 14, 2026 | Business Value, Customer Experience
In my last post I told you about the scowling woman at the restaurant who put a deep flurry of clouds in the experience when we went to sit down.After we sat though I nearly forgot about her as we had excellent food with generous portion sizes and good drinks.The...
by George Sotiropoulos | Aug 12, 2026 | Business Value, Customer Experience
They say things happen in threes.I told you about my Grumps experience by the seaside. Well within 48 hours we stopped in the Gower past Swansea in Wales for a Sunday brunch special. A pricey one to be honest, but one I saw good recommendations on. “Hi, I had a...
by George Sotiropoulos | Aug 10, 2026 | Business Value, Customer Experience
“She’s a bucket of sunshine”My wife Natalie exclaimed after our waitress rolled her eyes when we said we need a minute or two to read the menu after just sitting down.“Right Grumps” the sister in Law Caitlin exclaimed.“Maybe she’s hungover” I helpfully stated.She...
by George Sotiropoulos | Jul 22, 2026 | Business Value, Customer Experience
“That’s a palace?” my daughters exclaimed.Their eyes were declaring what their mouths were too polite to say. That’s complete ***t.So they weren’t impressed with the palace where the oldest deciphered language tablets in Europe, Linear B,...
by George Sotiropoulos | Jun 22, 2026 | Business Value, Scaling the Business
“Wisdom is worth more than silver; it makes you much richer than gold. Wisdom is more valuable than precious jewels; nothing you want compares with her.”That’s from the Book of Proverbs and it’s been rattling around in my head all week as I...
by George Sotiropoulos | Jun 19, 2026 | Business Value
I have been out of touch for a week or so.Not because I am blowing you all off but just to step back and let things percolate.Today we did an M&A Deep Dive and once again it was effortless conversation and real value to everyone at the table.How to talk about...
by George Sotiropoulos | Jun 9, 2026 | Business Value
Friday was fun.I organised an afternoon lunch and then happy hour with over a dozen business owners and service providers.We didn’t have an agenda except for the fact I had curated everyone there to create the vibe that the strangers they met would be good for them to...
by George Sotiropoulos | Jun 3, 2026 | Business Value
“I learned more from a 3 minute record than I ever learned in school”Bruce Springsteen – “No Retreat, No Surrender”In the mid 80s I used to play this song over and over again.A great anthem for rebellion, friendship the longing to be independent as a 16 year old high...
by George Sotiropoulos | Jun 1, 2026 | Business Value
You know what’s funny about my business?The wide variety of industries and situations I get called into that differ significantly on the surface but share the same principles.Hazardous Materials Storage, Plastics and fiber optics manufacturing, Logistics, and...
by George Sotiropoulos | May 29, 2026 | Business Value
Last day of FAQ week. And this one is the question that separates the owners who end up with options from those who end up with regrets.“Be honest with me George. Is this whole exit-ready thing just a way to get me to buy consulting services I don’t need...
