by George Sotiropoulos | Aug 15, 2025 | Business Value
Tomorrow wraps up a 7-week journey with the family — from the Greek coastline to the Welsh hills.And yeah, I lived it.Not as a tourist.But as someone fully in it.John Carlton once wrote that most people sleepwalk through life like zombies. But when you’re present —...
by George Sotiropoulos | Aug 14, 2025 | Business Value, Customer Experience
Apparently, firing toxic clients is still controversialA couple of my long term readers even unsubscribed.If you recall it was about the client who thought that since they engaged me that I was now on their payroll and beck and call 24/7 .. 365 days a week.Naturally...
by George Sotiropoulos | Aug 8, 2025 | Business Value
The first call came in at 8:10 PM.I didn’t answer.Two minutes later… a voice message.Five minutes after that, a WhatsApp.“Need to speak now. URGENT.”I let it sit.The next morning, I woke up to five more missed calls. All between 10 PM and midnight.When I finally...
by George Sotiropoulos | Aug 7, 2025 | Business Value, Scaling the Business
Adrian called me in a panicDanny his CEO had just resigned out of the blueNo real explanation but had cleared out his office and stormed home.I tried to call Danny to find out what the hell was going on.No response and no reply to my inquiries.Adrian called for an...
by George Sotiropoulos | Aug 6, 2025 | Customer Experience, Business Value, Scaling the Business
Marc was brought in as a new CEO after a decades long stint elsewhere as CFO.He was sharp, tough, and came with a mandate: “Get margins up fast.”So he did what many CFOs do.Started cutting.Ad spend.Team bonuses.Customer experience costs.New product...
by George Sotiropoulos | Aug 5, 2025 | Business Value, Customer Experience, Scaling the Business
Ben Franklin said, “A penny saved is a penny earned.”But if he saw how some business owners run their books…He might’ve added: “…and a dollar saved the wrong way is two fifty down the drain.”Let me explain.Kareem owns a digital consulting agency. Lean team, good...
by George Sotiropoulos | Aug 4, 2025 | Business Value, Dependency on Owner
“He who has ears to hear, let him hear.” (Mark 4:9)That line hit me the moment I saw the raspberries.Ripe, juicy, and practically begging to be picked. My daughters sprinted to the bushes like it was Christmas morning.Here’s what was brilliant:This farm opened up...
by George Sotiropoulos | Aug 1, 2025 | Dependency on Owner, Business Value
It’s been a great holiday.The kids have stayed with both sides of the family — but sleeping?A bit of a pain in the ass.Because we’re not in our own beds.Last night I kept waking up in a dead sweat — even though it was 15 degrees outside and the windows were wide...
by George Sotiropoulos | Jul 31, 2025 | Dependency on Owner
Today is my 11th wedding anniversary.We’re now in Wales, staying with my in-laws, after nearly a month in Greece.That’s 7 weeks away from Dubai — and still getting work done.It’s not because I’ve built some magical, hands-off business that runs on autopilot.It...
by George Sotiropoulos | Jul 30, 2025 | Business Value, Dependency on Owner
“I flipped it in 9 months and made EUR 150,000.”That’s what a friend told me this summer over a late lunch in Greece.He wasn’t bragging. Just casually mentioning how he bought, refurbished, and sold a small village house — all in under a year.It took three short...
