by George Sotiropoulos | Oct 27, 2022 | Business Value, Dependency on Owner, Scaling the Business
If you’re like most business owners, you got into business to be your own boss and have more control over your time.But usually what happens is you end up working harder than ever, spinning faster and faster on a hamster wheel of never-ending to-do’s.And...
by George Sotiropoulos | Oct 21, 2022 | Customer Experience
What now? My 88 year old mother asked me a question and could not hear my answer. “Is the baby eating only dry food?” – she repeated the question (which I had already answered a dozen times).“Don’t worry mom.. she had yoghurt, fruit and a complete well-balanced...
by George Sotiropoulos | Sep 28, 2022 | Dependency on Owner
Let’s face it, being a business owner isn’t always a bed of roses. There are frustrating times—and then there are REALLY frustrating times. If you’re feeling overwhelmed, frustrated, and fed-up with your business, take heart! You’re not...
by George Sotiropoulos | Sep 22, 2022 | Business Value, Customer Experience
When the economy takes a turn for the worse, business owners’ first instinct is to cut costs. They’ll slash prices, fire staff, and skimp on quality to try and preserve their profits.They think they can keep profits the same even with lower revenue by...
by George Sotiropoulos | Sep 18, 2022 | Customer Experience
Please consult a physician before attempting the 3 step exercise below..1. Take your blood pressure2. Contact your Bank, Internet provider, or mobile phone provider customer service with an issue that has been bothering you3. Retake your blood pressure right...
by George Sotiropoulos | Sep 11, 2022 | Dependency on Owner, Scaling the Business
How do you go from Risky Business to a Business where you don't have to be there every hour of the day? As a business owner or CEO, you can’t be everywhere at once. You have to trust that your employees will do their jobs and not party like it’s 1999 (or...
by George Sotiropoulos | Jul 28, 2022 | Scaling the Business
There are two main reasons why people get stuck in business. They don’t have enough clients or enough workThey don’t have enough time.The first reason is a customer service and/or marketing issue. They are not bringing in enough clients or they are not providing...
by George Sotiropoulos | Jul 10, 2022 | Scaling the Business
Do you ever feel like you’re being pulled in a million different directions? That you can’t possibly take on any new business because you’re already stretched too thin? You’re not alone. In fact, according to a recent study, 62% of small...
by George Sotiropoulos | Jun 14, 2022 | Customer Experience
Ever been hooked and been delivered a dud? If so, you’re not alone. Many companies market a great product or offer, but their service is so bad that customers end up leaving. And when it’s bad enough, customers not only leave, but also tell their friends...
by George Sotiropoulos | Jun 9, 2022 | Customer Experience
My adventure with my credit card provider.. I get a call last night informing me of suspicious transactions that I do not recognise. The bank blocks the card and says I must call customer service. So far so good. I appreciate the proactive call and quick action ...
