by George Sotiropoulos | Jul 7, 2025 | Business Value, Dependency on Owner, Scaling the Business
Another tale from my trips to Greece.There’s a legendary souvlaki shop in the village — the kind of place with loyal regulars, packed tables, and word-of-mouth that stretches for miles.Except now… it’s shut down.No “on vacation” sign.No reopening notice.Just silence...
by George Sotiropoulos | Jul 4, 2025 | Business Value, Customer Experience
I’m back at our summer home in Greece.One of the nearby beaches has a long strip of sand with 3 different beach clubs sitting on it.Same ocean. Same sand. Same weather. Different outcomes.The first one has been our default choice since it opened nearly 20 years...
by George Sotiropoulos | Jul 2, 2025 | Business Value, Customer Experience
Yesterday, I talked about the growing obsession with AI “customer service.”And let’s be honest — most of these agents are too dumb to be helpful and too stubborn to get out of the way.You don’t want to talk with them.You want to talk past them.Preferably with a...
by George Sotiropoulos | Jul 1, 2025 | Customer Experience, Business Value
AI is all the rage right now.And don’t get me wrong — I use it all the time.It helps me edit these emails and posts because, frankly, I’m not some grammar genius.And AI Agents? Amazing.You can set up entire workflows, handle daily ops, and skip the whole HR drama.But...
by George Sotiropoulos | Jun 30, 2025 | Business Value
This past Friday I held another of my curated happy hour sessions.Twelve People.No Bros or Wannabes…No Fake it Until you make it …No sales pitches.No posturing.No homework.Just sharp minds around a table — the kind of group that creates leverage most people spend...
by George Sotiropoulos | Jun 26, 2025 | Business Value, Customer Experience
Rebecca couldn’t sit still.She was fidgeting across from me at morning coffee, clearly rattled.“She called me again last night.. ‘we need you to produce as I’m putting the whole company and my family’s future on the line with you..’“I’ve told her a million times she...
by George Sotiropoulos | Jun 25, 2025 | Business Value, Dependency on Owner
“What job brought you to move to New Mexico?”“No Job. We wanted to find a home and move here.”“What do you do?”“I own a business — in Texas.”Ron, a fellow member in Brian Kurtz’s Titans Accelerator Mastermind was telling me this story last night.And the...
by George Sotiropoulos | Jun 24, 2025 | Business Value, Dependency on Owner, Scaling the Business
My mother called me last night“Get your wife and children and get out of there”She had heard about Iranian missle attacks on Qatar and was worried we would be stuck in Dubai or worse become targets ourselves.“We fly Sunday… it will be fine..” I reassured her..(keeping...
by George Sotiropoulos | Jun 20, 2025 | Business Value
Freedom of Purpose.It’s the one freedom that doesn’t slap you in the face until it’s too late.Julie started her business with fire in her gut.Tired of the politics and the bosses, she wanted to spend her time building something meaningful.To solve real problems and...
by George Sotiropoulos | Jun 19, 2025 | Business Value
Freedom of Relationship.Sounds like some Instagram rah rah BS.But it’s the real deal — and most business owners don’t even realise they’re trapped.Did you start your business to “be your own boss?”To choose who you work with?To surround yourself with a team that...
