by George Sotiropoulos | Jun 14, 2022 | Customer Experience
Ever been hooked and been delivered a dud? If so, you’re not alone. Many companies market a great product or offer, but their service is so bad that customers end up leaving. And when it’s bad enough, customers not only leave, but also tell their friends...
by George Sotiropoulos | Jun 9, 2022 | Customer Experience
My adventure with my credit card provider.. I get a call last night informing me of suspicious transactions that I do not recognise. The bank blocks the card and says I must call customer service. So far so good. I appreciate the proactive call and quick action ...
by George Sotiropoulos | May 4, 2022 | Dependency on Owner, Scaling the Business
Do you feel overwhelmed by your business? Are you struggling to keep pace with the demands of your growing company? It’s time to start scaling your business and freeing up your time. Here are a few tips to help you get started:1. Delegate tasks.If you’re...
by George Sotiropoulos | Jan 7, 2022 | Business Value
Founders often say that what made them successful was determination, sacrifice, and hard work. Others will express their desire to solve some sort of problem, their curiosity, or even sometimes luck.But it was their discipline that helped many of them create, grow and...
by George Sotiropoulos | Dec 13, 2021 | Business Value
"I want to sell my Business!" Sometimes business owners come to me asking me to sell their business – right now. It is often a one- or two-sentence request, sometimes with pictures included.I’m not a business broker, but this sounds like desperation and...
by George Sotiropoulos | Oct 4, 2021 | Business Value
How 3 Moves Helped Drive up this Company's Value 4x. A simple strategy to drive up company value 4x in 2 years. At Sophiall, when we engage with clients, we often brainstorm together and think of creative ways to add recurring revenue streams to their business,...
by George Sotiropoulos | Aug 29, 2021 | Uncategorized
Onboarding and its Critical Timing You've done the hard work of winning a new customer, but it's what you do in the onboarding process that will determine if the customer sticks around. The Onboarding Window: The First 90 Days In terms of onboarding, the first 90 days...
by George Sotiropoulos | Aug 4, 2021 | Business Value
Cash Flow - Overlook it at your Risk. Most everyone knows that revenue and profits play a big role in how much to value a business. After all, it’s not a coincidence that metrics such as Price Earnings (P/E) and Earnings per Share (EPS) are so frequently utilised (to...
by George Sotiropoulos | Jul 19, 2021 | Dependency on Owner
3 Ways to Get Your Life Back from your Business How’s your workload these days? If you are like many of my clients, the pandemic has forced you back into the weeds of your business. You are not alone if once again you are doing tasks you haven’t done in years, whether...
by George Sotiropoulos | Jul 14, 2021 | Business Value
8 Facts to Discover if you Own a Job or an Asset. Does your Company work for you or do your work for it? Would anyone buy my business? The ultimate test of your business can be found in a simple question: Would someone want to buy your company?Whether you want to sell...
