by George Sotiropoulos | Aug 18, 2025 | Business Value, Customer Experience
My nose has been itching like hell.Not because I’m sick.Because my mustache is growing wild — and I refuse to let just anyone near it.The guy who normally trims it right is on holiday.And he’s the only one I trust.There are dozens of barbers around.But one bad trim,...
by George Sotiropoulos | Aug 15, 2025 | Business Value
Tomorrow wraps up a 7-week journey with the family — from the Greek coastline to the Welsh hills.And yeah, I lived it.Not as a tourist.But as someone fully in it.John Carlton once wrote that most people sleepwalk through life like zombies. But when you’re present —...
by George Sotiropoulos | Aug 14, 2025 | Business Value, Customer Experience
Apparently, firing toxic clients is still controversialA couple of my long term readers even unsubscribed.If you recall it was about the client who thought that since they engaged me that I was now on their payroll and beck and call 24/7 .. 365 days a week.Naturally...
by George Sotiropoulos | Aug 8, 2025 | Business Value
The first call came in at 8:10 PM.I didn’t answer.Two minutes later… a voice message.Five minutes after that, a WhatsApp.“Need to speak now. URGENT.”I let it sit.The next morning, I woke up to five more missed calls. All between 10 PM and midnight.When I finally...
by George Sotiropoulos | Aug 7, 2025 | Business Value, Scaling the Business
Adrian called me in a panicDanny his CEO had just resigned out of the blueNo real explanation but had cleared out his office and stormed home.I tried to call Danny to find out what the hell was going on.No response and no reply to my inquiries.Adrian called for an...
by George Sotiropoulos | Aug 6, 2025 | Customer Experience, Business Value, Scaling the Business
Marc was brought in as a new CEO after a decades long stint elsewhere as CFO.He was sharp, tough, and came with a mandate: “Get margins up fast.”So he did what many CFOs do.Started cutting.Ad spend.Team bonuses.Customer experience costs.New product...
