by George Sotiropoulos | Dec 20, 2023 | Customer Experience, Business Value, Scaling the Business
Just like those old 45 RPM records it’s time to flip to the B Side and follow up on yesterday’s post.On Side A, we met three different Business owners.Mark gave the best proposal for a big corporate but they turned him down because of one thing which I’ll talk about...
by George Sotiropoulos | Dec 19, 2023 | Business Value, Customer Experience, Scaling the Business
I had a meeting yesterday with three other business owners in Cardiff where we talked about our experiences and challenges in running the business.Without prompting pricing came up with each one.Mark, (who I will be hosting a pricing workshop on 17 January), spoke...
by George Sotiropoulos | Dec 18, 2023 | Business Value, Customer Experience
We are in the UK for the holidays, and we were going to an Amazon Locker to pick up a purchase.When we looked it up on Google it sent us to a Car Dealership specialising in Fine and Vintage Cars.It even had a picture of the dealership and listed it as the Amazon...
by George Sotiropoulos | Dec 13, 2023 | Customer Experience, Business Value, Scaling the Business
In my previous career we built a multi-million dollar business on the back of a dozen or so regular clients.We met them regularly.Talked to them almost every day.Invited them to step away from the computer screens and join us for a coffee or a walk around the business...
by George Sotiropoulos | Dec 13, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Hi , I’m sending this email as I get ready to take my wife and 2 little girls on their Christmas Break holiday. We checked in our bags a day early so we can have a very smooth morning commute to the airport and go directly to the flight early tomorrow morning. While...
by George Sotiropoulos | Dec 13, 2023 | Customer Experience, Business Value, Dependency on Owner, Scaling the Business
Ever been asked what you do what you do?It’s the question that gets to the heart of your customer experience because it determines the intensity and delivery of what you will do.Do it for just the money… and the experience will be transactional.Do it because you...
