by George Sotiropoulos | Jun 29, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Yesterday, I spoke about the top three anxieties sure to disturb a good night sleep for many business owners in their 40s and 50s:Below are the issues, their concerns, and solutions to address the concern.1) Succession Planning: Problem: I have spent many years...
by George Sotiropoulos | Jun 26, 2023 | Business Value, Customer Experience
Hi ,“This is a late parrot! It’s a Stiff! Bereft of life, it rests in peace! If you hadn’t nailed it to the perch, it would be pushing up daisies!”– John Cleese Monty Python Dead Parrot SketchThis is a quote from a classic Monty Python sketch where John Cleese...
by George Sotiropoulos | Jun 15, 2023 | Business Value, Customer Experience, Scaling the Business
An old family friend who lived into his 90s was laid to rest this week.And a bouquet of flowers was placed in his grave…Tomorrow is my wife’s birthday.And the most popular birthday gift is a nice bouquet of flowers..But…Am I wrong in saying flowers really are a...
by George Sotiropoulos | Jun 14, 2023 | Customer Experience, Business Value, Scaling the Business
What’s more valuable.. $10 sometime next month or $5 guaranteed on the first and third Monday of the month.What do you think and by how much?The $5 guaranteed …Why? – Because it’s predictable and recurring…How much more valuable? Well it can often be 3x as valuable as...
by George Sotiropoulos | Jun 12, 2023 | Business Value, Customer Experience, Scaling the Business
Hi,There’s a Brand Loyalty Crisis is the top headline in my Linkedin dashboard today.Sounds really serious..A crisis on par with the fighting in Ukraine?A crisis on par with water shortages creeping up in more and more areas?Or a crisis because it’s a cool word to put...
by George Sotiropoulos | Jun 9, 2023 | Customer Experience
Hi , “Customer service is a cost” is the stupidest thing I’ve ever heard. It’s not a cost… It’s a King and Queen investment in one.“Yeah Yeah …. We’ve heard that a million times. But I need to focus on the bottom line so I can feed my kids.” So what happens when a...
