by George Sotiropoulos | Mar 17, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
I think I actually saw smoke coming out of my ex- boss ears.A potential client was pending. 24 hours promises became 96 hour promises… than few days…. And soon a few weeks.When we chased up why the delay our compliance person always said.. well it’s because of X and Y...
by George Sotiropoulos | Mar 10, 2023 | Customer Experience, Scaling the Business
You may have already seen this question thousands of time. On a Scale of 0 to 10, would you recommend your friends or family to us at XXXXXXX.This question is the one customer survey question that can strongly predict if your customers will buy from you again, or...
by George Sotiropoulos | Mar 9, 2023 | Business Value, Customer Experience, Scaling the Business
Below are objections in part 1 and the replies.“We can’t afford to invest in customer experience”: You really can’t afford not to invest. In fact this should be your highest priority, especially if you are struggling due to customer churn or facing...
by George Sotiropoulos | Mar 8, 2023 | Business Value, Customer Experience, Scaling the Business
I often advise business owners to invest in their customer experience to increase referrals and repeat purchases, making their revenues more predictable and increasing the value of the business.Although many agree philosophically, several have some of the following...
by George Sotiropoulos | Mar 7, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
“The purpose of Business is to create customers who create customers…”Every day we hear a lot of nonsense from companies who preach but do not practice – especially when it comes to providing a good customer experience.We know the horror stories (Hello credit card...
by George Sotiropoulos | Mar 6, 2023 | Customer Experience
John was feeling hopeless. He had started a business with his best friend, believing that their dreams of success could come true. But now those hopes were gone; his partner had abandoned him, leaving John alone to deal with the harsh reality of an empty bank account...
