by George Sotiropoulos | Oct 25, 2024 | Scaling the Business, Business Value, Customer Experience
My friend Jane called me from her latest travel destination.She was exploring opportunities in the Greek property market for summer home rentals and to find a place for herself.She was also taking the opportunity to speak with some contacts in the shipping business...
by George Sotiropoulos | Oct 23, 2024 | Business Value, Customer Experience, Scaling the Business
Think about your best customer.What is it like doing business with them? Ever make your day when they call or visit?Now think about your worst.What do you feel when they are calling you… once again?What would you give to attract more customers like your best and avoid...
by George Sotiropoulos | Oct 18, 2024 | Business Value, Customer Experience, Scaling the Business
“I didn’t even end up using the stupid logo..”So summed up Jonathan during our discovery call.“We spent hours and it cost me tens of thousands in fees, not directly mind you… but all the time I wasted between swirls, stripes, and circles kept me from...
by George Sotiropoulos | Oct 10, 2024 | Business Value, Customer Experience
We had one of our Bx meetings today.When we went to settle the bill, the café had decided to change the terms of what we had agreed because they felt it was not in their interest.It wasn’t a difference in much money but the bad taste in my mouth was still the...
by George Sotiropoulos | Oct 9, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
My nearly 5 year old daughter Sophia told me she had a bump on her head because one of the boys pushed her.I just wanted to give her the lesson I learned when I was a child when it came to bullies.Punch them.Put them on the floor and embarrass them… any they leave you...
by George Sotiropoulos | Sep 30, 2024 | Business Value, Customer Experience
Hi,I’m about to tell you something most business owners will never figure out.There’s one overlooked asset hiding in your business right now—an asset that could 5x your profits if you knew how to tap into it.No, it’s not a fancy new product, or a magical sales...
