by George Sotiropoulos | Dec 24, 2025 | Business Value, Customer Experience
One more sleep shouted my girls as they tear apart the last box on their advent calendars.One more sleep until ChristmasWatching their joy and anticipation makes me remember mine when I was their age.But Christmas had more substance and meat to it when I grew up as we...
by George Sotiropoulos | Dec 23, 2025 | Business Value, Customer Experience
We woke up early our first day in London.“Let’s go show the kids the Christmas Decorations in Harrod’s windows.” I proposed.They would love them.I remember how amazing they were over the years when I lived in London and would walk past Harrod’s back and forth on the...
by George Sotiropoulos | Dec 19, 2025 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
This week you would have noticed a pattern.Many businesses don’t fail just because of competition, the economy or the markets.They failed long before because they were optimising the wrong things.Chasing perfection instead of action, feedback, adjustment, and...
by George Sotiropoulos | Dec 18, 2025 | Business Value, Customer Experience
“Winterwonderland!? Get ready to get ripped off”Admission – Cha ChingUnlimited Ride Pass for kids – Cha ChingMeals – Cha ChingRides for us to accompany the kids – Cha ChingWith a family of four we dropped some serious cash.And loved it.And I’d take them back in the...
by George Sotiropoulos | Dec 3, 2025 | Business Value, Customer Experience
“You know you need to fire her.. right?”“But she’s nearly half my revenue…”“True and she’s killing you and your business by a thousand gashes.. not cuts..”“How will I plug in that hole?”“We already talked about it….”— –When Rebecca orginally...
by George Sotiropoulos | Nov 28, 2025 | Business Value, Customer Experience
This week was about one thing:How otherwise smart business owners slowly — and often proudly — destroy the very thing they spent years building.And the craziest part?They all think they’re being clever when they do it. Monday — The Orange Juice TestAt Sophia’s...
