by George Sotiropoulos | Sep 2, 2025 | Business Value, Dependency on Owner, Scaling the Business
“Just when I thought I was out, they pull me back in.”– Michael Corleone, Godfather IIIEver feel that way when it comes to business?The PITA customer (pain in the …) who pops up again long after you felt they should be happy and gone after all the...
by George Sotiropoulos | Sep 1, 2025 | Business Value, Dependency on Owner, Scaling the Business
“17 years,” she said.That’s how long it had been since Mary last relaxed in her business.I met her at a local business event.She didn’t mince words.“I’m part of every client call.”“I’ve tried to delegate — disaster every time.”“Once, I took a 3-week family holiday. It...
by George Sotiropoulos | Aug 28, 2025 | Business Value, Dependency on Owner, Scaling the Business
When you got out of bed this morning and walked back into your business, whether you thought about it or not, you bought it again.You repurchased it with your time, your attention, and your energy. You could have burned it to the ground. You could have walked away....
by George Sotiropoulos | Aug 27, 2025 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
“What if the real secret to retention isn’t about adding more, but promising less? Less noise. Less friction. Less “stuff.” – Robert SkrobI love those emails that make me interrupt my morning and read from end to end.Robert’s this morning was one of...
by George Sotiropoulos | Aug 22, 2025 | Dependency on Owner, Business Value, Scaling the Business
This morning was another stand-off.My 4-year-old stood frozen in front of her wardrobe, paralyzed by the life-or-death decision of… which dress to wear.Tears. Screams. Existential crisis.And all before 8 a.m.It only ended when I gave her two options and a deadline....
by George Sotiropoulos | Aug 21, 2025 | Dependency on Owner, Business Value, Scaling the Business
Michael Buffer’s voice rang in my head this morning as I squared off with my two daughters — both refusing to get dressed.Socks? A battle.Shoes? A siege.Even eating the breakfast they like? Full-blown rebellion.We finally got them sorted, and just as I started to...
