by George Sotiropoulos | Dec 19, 2023 | Business Value, Customer Experience, Scaling the Business
I had a meeting yesterday with three other business owners in Cardiff where we talked about our experiences and challenges in running the business.Without prompting pricing came up with each one.Mark, (who I will be hosting a pricing workshop on 17 January), spoke...
by George Sotiropoulos | Dec 14, 2023 | Business Value, Dependency on Owner, Scaling the Business
In the book of Acts, which documents the beginning of the Christian church, there’s a scene where the leaders are called into a dispute about how “Jewish” widows were being treated better than “Hellenist” widows.The leaders are...
by George Sotiropoulos | Dec 13, 2023 | Scaling the Business, Business Value, Dependency on Owner
One of my worst mistakes I made in my previous life was to take a full commission job without doing due diligence to see if the company actually had the relationships in place to make the commission viable.Spoiler Alert: They didn’t…And so I found myself in a position...
by George Sotiropoulos | Dec 13, 2023 | Customer Experience, Business Value, Scaling the Business
In my previous career we built a multi-million dollar business on the back of a dozen or so regular clients.We met them regularly.Talked to them almost every day.Invited them to step away from the computer screens and join us for a coffee or a walk around the business...
by George Sotiropoulos | Dec 13, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Hi , I’m sending this email as I get ready to take my wife and 2 little girls on their Christmas Break holiday. We checked in our bags a day early so we can have a very smooth morning commute to the airport and go directly to the flight early tomorrow morning. While...
by George Sotiropoulos | Dec 13, 2023 | Customer Experience, Business Value, Dependency on Owner, Scaling the Business
Ever been asked what you do what you do?It’s the question that gets to the heart of your customer experience because it determines the intensity and delivery of what you will do.Do it for just the money… and the experience will be transactional.Do it because you...
