by George Sotiropoulos | Mar 7, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
“The purpose of Business is to create customers who create customers…”Every day we hear a lot of nonsense from companies who preach but do not practice – especially when it comes to providing a good customer experience.We know the horror stories (Hello credit card...
by George Sotiropoulos | Mar 2, 2023 | Business Value, Scaling the Business
Ron Holt was in for a surprise when he attended the 2003 Las Vegas franchise conference. He had started his business, Two Maids & a Mop, with big ambitions and dreams of franchising it across the country.What he hadn’t expected was the chat he had with Subway...
by George Sotiropoulos | Feb 27, 2023 | Business Value, Customer Experience, Scaling the Business
When it comes to growing your business, many owners revert to the University lifestyle of pulling in all-nighters and long days.They listen to Elon Musk tweeting about how he works 35 hours a day because somehow time stops for him.And they think that is the way to...
by George Sotiropoulos | Feb 24, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Ever see a child in a totally chaotic environment with no rules or discipline?You’d think they’d love it.Clown around. Throw Things. Paint the cat…In fact, it’s often the opposite.They become scared and insecure.Anxious and bratty.Why?Because they have nothing to...
by George Sotiropoulos | Feb 21, 2023 | Business Value, Customer Experience, Scaling the Business
“I’ll make him an offer he can’t refuse”– Vito CorleoneFor any Godfather fans out there, who can forget the scene where Vito tells his Godson, Johnny Fontaine, that he’ll make Mr. Woltz – the big shot studio owner – give him the lead role in...
by George Sotiropoulos | Feb 20, 2023 | Business Value, Dependency on Owner, Scaling the Business
Hi ,Have you ever felt like you’re stuck in a rut with your business? Are you feeling invisible and looking for ways to stand out from your competitors? If so, understanding your customer’s needs and how your solutions solve them is key. It’s what we spoke about most...
