by George Sotiropoulos | Apr 9, 2024 | Business Value, Scaling the Business
Imagine you take a special taxi every day after work to go home.The taxi itself is very comfortable and you strike up great conversations with the driver and other passengers he picks up on the way to your destination.And each passenger before they exit the cab makes...
by George Sotiropoulos | Apr 8, 2024 | Business Value, Dependency on Owner, Scaling the Business
Ever drive the streets of Chicago?You would think you were in Gaza, Mariupol or any other war-torn city.Cracks and Potholes everywhere and a crash helmet is sometimes required when driving your car at night because you won’t see the pothole that launches you to the...
by George Sotiropoulos | Apr 4, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Today, I want to share a story about a company called GlimmerTech. You’ve probably never heard of them, and there’s a good reason for that.I made them up as a combination of actual different cases but whose examples and lessons apply to all of us.So...
by George Sotiropoulos | Apr 3, 2024 | Business Value, Dependency on Owner, Scaling the Business
Remember Kodak? They pretty much had the photography game in their pocket, then digital came along, and ….. they’re history.Not because they didn’t see it coming, but because they chose to ignore it. A classic case of sticking your head in the sand and hoping...
by George Sotiropoulos | Apr 2, 2024 | Uncategorized
I talked yesterday about enjoying the journey of running your business and how by ensuring your future you can also reap the rewards today.John owned a bar in the tourist sea side village my mother comes from in Greece.It wasn’t the most beautiful venue – in fact, you...
by George Sotiropoulos | Apr 1, 2024 | Business Value, Dependency on Owner, Scaling the Business
Why do you own your business? What’s the ultimate goal you’re aiming for, and what steps are you taking today to reap the rewards and achieve that goal?More importantly, are you enjoying every step of the way?Think about it – owning a business isn’t...
by George Sotiropoulos | Mar 29, 2024 | Business Value, Customer Experience, Scaling the Business
This week, we talked about sales choreography – which is really what is the authentic experience we provide our customers. More and more it will be what sets us apart and created success.Are the handshake, smile, and service all genuine? Or do you get that queezy...
by George Sotiropoulos | Mar 28, 2024 | Business Value, Dependency on Owner, Scaling the Business
This is an older story from August of 2023, but it says how the small territory of Anguilla was set to improve it’s GDP by 10% or $30 million because it own’s the internet domain suffix of “.ai”.Companies were rushing to add that so they can cash in on the AI...
by George Sotiropoulos | Mar 27, 2024 | Business Value, Scaling the Business
Yesterday I spoke about the amazing experience we had with Dr. Vito and his practice Vets and Pets.Today I will tell you about the opposite experience we had with a Vet practice that I cannot name (due to UAE law which is strict on naming and shaming).But I will tell...
by George Sotiropoulos | Mar 26, 2024 | Business Value, Customer Experience
Yesterday I spoke about Sales Choreography.Today let me tell you about my experience bringing my dog to the vet and the four legged dance I enjoyed every moment of.I will go into a little detail because I want to show the choreography as I experienced it.First I found...
