by George Sotiropoulos | Jan 16, 2024 | Customer Experience, Business Value, Scaling the Business
Yesterday I had the first sesson of my Roadblock Advisory Series. This one was about Differentiation and how to identify and use it to attract and retain customers and increase referrals and profits.After saying goodbye a parking ticket was waiting for me from Hertz...
by George Sotiropoulos | Jan 15, 2024 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
I have a confession to make.When I was single in my early 20s I was absolutely woeful at being able to pick up a girl at a club.I was very confused as I had all the usual boxes checked..Good Salary – CheckDecent Car – Check6 Pack Fit – Check (people don’t believe me...
by George Sotiropoulos | Jan 11, 2024 | Business Value, Customer Experience, Scaling the Business
In our recent holiday in the UK, I decided to rent an electric car to get around. Excited by the prospect of driving this eco-friendly vehicle and the savings I’d make on fuel, I was oblivious to the impending hassle I was going to subject myself.I wasn’t...
by George Sotiropoulos | Jan 7, 2024 | Business Value, Customer Experience, Scaling the Business
I grew up in Chicago…… with lots of snow…Cold.. and wind..I live in Dubai now…… with no snow…… no cold…And mostly breezes..It’s not a coincidence.And so I was laughing when reading about some Midwesterners in a New York Times Article complaining…that it was too mild...
by George Sotiropoulos | Dec 20, 2023 | Customer Experience, Business Value, Scaling the Business
Just like those old 45 RPM records it’s time to flip to the B Side and follow up on yesterday’s post.On Side A, we met three different Business owners.Mark gave the best proposal for a big corporate but they turned him down because of one thing which I’ll talk about...
by George Sotiropoulos | Dec 19, 2023 | Business Value, Customer Experience, Scaling the Business
I had a meeting yesterday with three other business owners in Cardiff where we talked about our experiences and challenges in running the business.Without prompting pricing came up with each one.Mark, (who I will be hosting a pricing workshop on 17 January), spoke...
