by George Sotiropoulos | Oct 21, 2022 | Customer Experience
What now? My 88 year old mother asked me a question and could not hear my answer. “Is the baby eating only dry food?” – she repeated the question (which I had already answered a dozen times).“Don’t worry mom.. she had yoghurt, fruit and a complete well-balanced...
by George Sotiropoulos | Sep 22, 2022 | Business Value, Customer Experience
When the economy takes a turn for the worse, business owners’ first instinct is to cut costs. They’ll slash prices, fire staff, and skimp on quality to try and preserve their profits.They think they can keep profits the same even with lower revenue by...
by George Sotiropoulos | Sep 18, 2022 | Customer Experience
Please consult a physician before attempting the 3 step exercise below..1. Take your blood pressure2. Contact your Bank, Internet provider, or mobile phone provider customer service with an issue that has been bothering you3. Retake your blood pressure right...
by George Sotiropoulos | Jun 14, 2022 | Customer Experience
Ever been hooked and been delivered a dud? If so, you’re not alone. Many companies market a great product or offer, but their service is so bad that customers end up leaving. And when it’s bad enough, customers not only leave, but also tell their friends...
by George Sotiropoulos | Jun 9, 2022 | Customer Experience
My adventure with my credit card provider.. I get a call last night informing me of suspicious transactions that I do not recognise. The bank blocks the card and says I must call customer service. So far so good. I appreciate the proactive call and quick action ...
by George Sotiropoulos | Apr 29, 2021 | Business Value, Customer Experience
Upgrade Repeat Customers into Repeat Business Subscribers Amazon Prime is arguably one of the most successful examples of a company transforming its repeat customers into repeat business subscribers on the planet.Not only did the average customer life time value (LTV)...
