by George Sotiropoulos | Jun 12, 2023 | Business Value, Customer Experience, Scaling the Business
Hi,There’s a Brand Loyalty Crisis is the top headline in my Linkedin dashboard today.Sounds really serious..A crisis on par with the fighting in Ukraine?A crisis on par with water shortages creeping up in more and more areas?Or a crisis because it’s a cool word to put...
by George Sotiropoulos | Jun 9, 2023 | Customer Experience
Hi , “Customer service is a cost” is the stupidest thing I’ve ever heard. It’s not a cost… It’s a King and Queen investment in one.“Yeah Yeah …. We’ve heard that a million times. But I need to focus on the bottom line so I can feed my kids.” So what happens when a...
by George Sotiropoulos | Jun 8, 2023 | Business Value, Customer Experience, Scaling the Business
Hi ,Where do most business owners focus when it comes to growing their companies? Do they invest in acquiring new customers or retaining existing ones?How about you? How much do you invest in your sales and advertising and how much in the service of your...
by George Sotiropoulos | Jun 7, 2023 | Business Value, Customer Experience
HI,“He who has ears, let him hear.”Yesterday we spoke about communicating effectively and how it’s critical for the success of your business. This included active listening, understanding the needs of others, being clear and concise, and the importance of non-verbal...
by George Sotiropoulos | Jun 6, 2023 | Business Value, Customer Experience, Scaling the Business
“He who has ears, let him hear.”This statement from the Gospel also applies to business.A key to success in your business is being able to effectively communicate, plain and simple. It’s the glue that binds your team and customers together, helping them to trust you...
