by George Sotiropoulos | Jun 16, 2023 | Uncategorized
Who can forget Blockbuster.The Late Fees…The Abuse….I was introduced to Netflix by my friend Pete who swore never to go back to Blockbuster again.He had his movies in his envelopes and he didn’t care that it took 24 hours to collect the movie…. He was ripped one too...
by George Sotiropoulos | Jun 15, 2023 | Business Value, Customer Experience, Scaling the Business
An old family friend who lived into his 90s was laid to rest this week.And a bouquet of flowers was placed in his grave…Tomorrow is my wife’s birthday.And the most popular birthday gift is a nice bouquet of flowers..But…Am I wrong in saying flowers really are a...
by George Sotiropoulos | Jun 14, 2023 | Customer Experience, Business Value, Scaling the Business
What’s more valuable.. $10 sometime next month or $5 guaranteed on the first and third Monday of the month.What do you think and by how much?The $5 guaranteed …Why? – Because it’s predictable and recurring…How much more valuable? Well it can often be 3x as valuable as...
by George Sotiropoulos | Jun 13, 2023 | Uncategorized
Hi,“Do to others what you want them to do to you.”– Matthew 7:12The Golden Rule.Quoted above in the New Testament and prevalent in some form or other throughout the ages in most of the major religions and throughout the globe (often stated in the negative.....
by George Sotiropoulos | Jun 12, 2023 | Business Value, Customer Experience, Scaling the Business
Hi,There’s a Brand Loyalty Crisis is the top headline in my Linkedin dashboard today.Sounds really serious..A crisis on par with the fighting in Ukraine?A crisis on par with water shortages creeping up in more and more areas?Or a crisis because it’s a cool word to put...
by George Sotiropoulos | Jun 9, 2023 | Customer Experience
Hi , “Customer service is a cost” is the stupidest thing I’ve ever heard. It’s not a cost… It’s a King and Queen investment in one.“Yeah Yeah …. We’ve heard that a million times. But I need to focus on the bottom line so I can feed my kids.” So what happens when a...
by George Sotiropoulos | Jun 8, 2023 | Business Value, Customer Experience, Scaling the Business
Hi ,Where do most business owners focus when it comes to growing their companies? Do they invest in acquiring new customers or retaining existing ones?How about you? How much do you invest in your sales and advertising and how much in the service of your...
by George Sotiropoulos | Jun 7, 2023 | Business Value, Customer Experience
HI,“He who has ears, let him hear.”Yesterday we spoke about communicating effectively and how it’s critical for the success of your business. This included active listening, understanding the needs of others, being clear and concise, and the importance of non-verbal...
by George Sotiropoulos | Jun 6, 2023 | Business Value, Customer Experience, Scaling the Business
“He who has ears, let him hear.”This statement from the Gospel also applies to business.A key to success in your business is being able to effectively communicate, plain and simple. It’s the glue that binds your team and customers together, helping them to trust you...
by George Sotiropoulos | Jun 5, 2023 | Business Value, Dependency on Owner, Scaling the Business
Hi,Last week I gave a presentation on the Advantages of Owning a Sellable Business and gave a good amount of information and insights in the 7 days before the presentation.Today, I am sharing the top 3 questions I often get asked on how making your business sellable...
