by George Sotiropoulos | Aug 2, 2023 | Business Value, Customer Experience
For the last couple of days, I’ve been talking about my trip to Greece where we got married nine years ago.I mentioned how the town is right on the beach with a strand of restaurants all sharing the same impeccable view.And yet, their fates are all different.On...
by George Sotiropoulos | Aug 1, 2023 | Business Value, Customer Experience
Yesterday I spoke about the unfortunate experience of the Greek Cafe.Today I talk about a wildly different experience at a restaurant translated as “Olives”.A Restaurant we have celebrated our wedding anniversary several times.Like the Greek Café it shares an...
by George Sotiropoulos | Jul 31, 2023 | Business Value, Customer Experience
Today is my 9th wedding anniversary and we are having dinner in the region of Greece where we got married.The town is along the sea with a strand of restaurants directly on the beach and all having the identical view of a full moon over a calm sea.A view that’s...
by George Sotiropoulos | Jul 28, 2023 | Customer Experience, Business Value, Scaling the Business
I had an owner come to me one day telling me about his average 15 hour workdays managing a remote staff.He was recently married but it was already suffering.When I asked what took up most of his time.His answer was monitoring the key strokes his employees were...
by George Sotiropoulos | Jul 27, 2023 | Customer Experience, Business Value, Scaling the Business
We have been touching on Due Diligence all week.When a potential buyer is rifling through all aspects of your business, they are looking for answers to several questions they have before deciding to invest.One of the questions is about your potential for long-term...
by George Sotiropoulos | Jul 26, 2023 | Business Value, Scaling the Business
Yesterday we spoke about pricing to help drive growth.Today we can talk about increasing the volume of purchases.Now when it comes to growth by more purchases, many business owners automatically turn to advertising and trying to accelerate customer acquisitions.Of...
by George Sotiropoulos | Jul 25, 2023 | Business Value, Customer Experience, Scaling the Business
As business owners, most of us have vivid dreams of growing and scaling our companies.Often though, we hit a point where it feels we are running against a wallWhere what used to work is fading… like a computer’s battery after a couple years.Acquiring another...
by George Sotiropoulos | Jul 24, 2023 | Business Value
“I plead the fifth…” To Americans this is a well known phrase. It’s the constitutional right you have not to incriminate yourself in a court of law.A lot of people around the world know it from watching it in movies or when some celebrity US trial is on the...
by George Sotiropoulos | Jul 21, 2023 | Business Value, Dependency on Owner, Scaling the Business
Let’s finish the week and this topic of a game of inches and how it applies to business.I want you to imagine you have someone who wants to buy your business and has offered you a life-changing amount for it.Do you have that amount in your head?Great..Keep it in...
by George Sotiropoulos | Jul 20, 2023 | Business Value, Dependency on Owner, Scaling the Business
Chicago … winter 1985… Bears…Makes the frenzy around ChatGPT look like Childs play compared to the sports fever that gripped Chicago that fall.As teenagers, and to be honest, like everyone in the city those months, we were obsessed with the team, its colourful...
